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04-20-2020

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Volume Down Button has been remapped to screenshot- help!

2020-04-20, 3:05 AM

My volume down button long press now takes a screenshot.   I have no idea how this happened.   I have looked for button remapping software and settings and can't find it.   It is driving me nuts!  

Behavior:

Volume Up- OK

Volume Down- 1st short press- nothing   2nd and later short presses- volume down

Long press- screenshot

 

 

I am not pressing the standard Vol Down plus Power key when the screen shot happens!

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13097 Posts

03-05-2018

United States of America

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Re:Volume Down Button has been remapped to screenshot- help!

2020-04-21, 18:39 PM

Hi SamAdams43454,

 

Thanks for posting. Sounds odd. Can you try doing screenshot in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Let me know if you can take screenshots using the old method (power key + vol down) and/or if screenshot is still by holding the vol down key. 

 

Best regards,
Rich
Motorola-Lenovo Support



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