@Bric66 wrote:
exactly do you think everyone who has had this problem has posted it on here why have Motorola and Lenovo not done something for their customers to help them get out of this problem that was created by the software update why has there not been a software update sent out the fix this issue why have you not sent emails to anybody that you know has this phone why have you not contacted Verizon and every other company to find out their sales records it seems to me the people that are doing something about all your customers who you are blaming for this issue and I am in full agreement unless you do something to fix this problem there's no way I'm going back to Motorola you should be ashamed of it you have tons of people on here that this is happened since the update occurred and yet there hasn't been any resolution your only resolution was to ask a customer why didn't you send it in and have it repaired for months ago at our cost after we invested a whole bunch of money into buying this phone this phone wasn't $50 it wasn't $100 it was several hundred dollars so why don't you reimburse your customers for their inconvenience or do something to fix the problem. I would bet that not even 10% of the people that have this problem have posted it on here I think you should multiply the number of people that have made complaints play several hundred and I agree that this is merely a class action lawsuit for the people that are subjected to a problem that you've known existed and didn't do anything about didn't try to contact your customers about it you left it up to them to try and find out that this issue is wider spread and not every customer knows that what are you doing about that
I don't know if your position is the right one or not, but either way, I'd like an answer to a question/explanation to a scenario (and I do have a Z Force Droid and it doesn't shut down spontaneously): first, if a software update caused the problem, then every device of the same make/model/etc. that accepted the update and successfully installed it should exhibit the same behavior...would you agree? If you don't, please explain. Next, while I agree with you that we see a pretty small percentage of users in here, the real question to me is how many total users are affected by the problem (like you) and how many are not (like me)? What is the "X factor" that makes it a problem for one, but not the other?
I don't know if I did something you didn't, or if you did something I didn't. I don't know how your phone was running before the update or if you installed an app that caused issues or something else. I don't know. I know that 4 or 5 years ago, we used to have long discussions about whether or not you should FDR before an update, after an update, before and after an update, or not at all. We don't talk about that anymore, but for sure, if my phone was acting wonky, I'd backup and FDR before an update.
If you believe you were treated unfairly by Moto Customer Support (you did call them, didn't you?) let us know and we'll escalate to see if something can be done.
And one more thing...forum moderators do our best to treat you as customers like to be treated, but we're not Moto employees...we volunteer to keep the forum operating smoothly.
