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01-04-2018

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phone audio: I can hear them, they can't hear me

2018-01-04, 4:16 AM

Well this is weird, I call my wife ONLY and she cannot hear me on her galaxy phone, I call my daughter on her Iphone and she can hear me, everyone else I call can hear me except my wife....

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821 Posts

02-20-2009

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Re: phone audio: I can hear them, they can't hear me

2018-01-04, 16:46 PM

The solution to this problem is simple.

 

Replace wife's defective Galaxy phone with a Moto Z2 Force, or other new model Moto phone.

 

Ok, on to a more serious note...

 

I would see if your wife's phone "works" if paired to a bluetooth headset, which would override it's built in speakers and microphone. If she then can hear and speak to you just fine, the Galaxy phone IS defective, and should be replaced.

 

 

 

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2438 Posts

12-19-2016

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Re: phone audio: I can hear them, they can't hear me

2018-01-04, 19:46 PM

Hi DustinClark

 

I believe there is nothing wrong with your phone since you mentioned that everyone else can hear you except your wife. Perhaps you can contact the manufacturer of your wife's phone for further assistance. 

 

Regards,
Ella
Motorola Support

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17 Posts

01-06-2018

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Re: Moto Z2 Force Speakerphone Concern

2018-01-06, 2:48 AM

URGENT! This is my first MOTOROLA device from T-Mobile and the proublems with the software are Speaker Crackling terribly and since on Oreo Android 8.0.0 issues have gotten worst on Oreo update people with a Samsung Galaxy S7 can't hear me from my Moto z2 force but every one else is okay. I've had 3 devices replaced and still the same proublems after the update. I've did all the trouble shooting steps and and had the device replaced. Can you Please fix these proublems. I'm not the only one experiencing these proublems, Thanks!

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167 Posts

01-06-2016

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Re: Moto Z2 Force Speakerphone Concern

2018-01-06, 17:53 PM

wrote:

URGENT! This is my first MOTOROLA device from T-Mobile and the proublems with the software are Speaker Crackling terribly and since on Oreo Android 8.0.0 issues have gotten worst on Oreo update people with a Samsung Galaxy S7 can't hear me from my Moto z2 force but every one else is okay. I've had 3 devices replaced and still the same proublems after the update. I've did all the trouble shooting steps and and had the device replaced. Can you Please fix these proublems. I'm not the only one experiencing these proublems, Thanks!


That's strange. That was the one thing it DID clear up for me. No more crackling for me on speakerphone or earpiece at max volume. Now, having VoLTE turned on is a different issue. I still get this constant trailing static (hiss) with every word spoken by my callers when VoLTE is on. But, when off, calls are now perfect and crackle free even at full volume. I am cursed with VoLTE and have yet to own a phone that it works on. Never got it to work reliably with my Droid Turbo 2 on Verizon either. 

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17 Posts

01-06-2018

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Re: Moto Z2 Force Speakerphone Concern

2018-01-07, 3:11 AM
??? HD CALLING IS SUPER GREAT BETTER THAN Samsung. Wif bug sms bug and display also not auto ajusting and the peaple with a S7 Edge can't hear me.
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17 Posts

01-06-2018

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Re: Moto Z2 Force Speakerphone Concern

2018-01-07, 3:28 AM
IT'S THE Volte now my sister can hear me after turning off Volte Whappen Please fix this.
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6 Posts

01-07-2018

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Re: phone audio: I can hear them, they can't hear me

2018-01-07, 18:42 PM

I've got this exact same issue since my phone updated to Oreo 8.0, so far it seems that anyone with a Samsung Galaxy can't hear me at all on normal, speaker phone, or video phone calls, I've got 3 family members that have galaxies and they all have the same issue.  However it works just fine with third party apps such as facebook messenger.  Motorola sent me a replacement phone and it worked just fine until the new phone updated and then the exact same problem happened.  Motorola's solution is to send another replacement phone but they won't listen to me that the issue is somewhere in the new software update.

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6 Posts

01-07-2018

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Re: phone audio: I can hear them, they can't hear me

2018-01-07, 20:21 PM

I just posted about my issue with the same thing and someone replied saying that a lot of other threads suggest disabling the VoLTE option under the settings screen in the call app.  That seems to have fixed it for me, try that because it seems to be an issue with Android Oreo and connecting with Samsung Galaxies.

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3 Posts

01-07-2018

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Re: phone audio: I can hear them, they can't hear me

2018-01-07, 21:09 PM

I have the same problem too. Calling anyone with Samsung phone on the same network will result in one way audio. Fix it! 

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