06-11-2019 04:43 PM - edited 06-11-2019 05:49 PM
When taking pictures my phone popped up a message about a camera error on a couple of occasions (i was still able to take a picture.) then the phone did an update and never "recovered." now my phone gets stuck when trying to turn on and randomly vibrates. the levono motorola pages sometimes show up- a few times it will mke it to a verizon start up page but never past that. the power off button doesn't work. i can turn it on.
My top priority is the photos and videos on the phone- can i get my data off the phone & to my computer (appearently it wasnt saving to google or doing google backups- I want my family photos.and if possible apps and data from apps.
When I push the power & volume button sometimes I can get the screen (AP fastboot flash mode (secure)) where it gives me the following options: start, restart bootloader, recovery mode, factory mode, bp tools, qcom, bootloader logs, switch tools mode, barcodes, or power off. does anyone know what these mean? or how I can reset teh phone without loosing my pictures and data?