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jeffreyabr
Paper Tape
Posts: 7
Registered: ‎06-07-2010
Location: US
Views: 1,782
Message 1 of 9

Camera is unable to focus

I have a Moto Z2 Play that I have been using for a little less than six months. By and large, the phone has been very functional.

Recently, I have noticed that the camera has had some trouble focusing. I can't really pinpoint when this started, but I do believe that this is software related.

My reason for saying that can be seen in my attached photos. All photos of my bookshelf are taken from about two feet away. The screenshots labeled Dark Focus and Light Focus show that the camera app is adjusting aperture. Mechanically, the camera module must be fine.

Yesterday, the camera was focusing fine. I took a photo of my computer screen just inches away that focused fine. You can notice some out of focus elements in the top left and maybe bottom right, but I figured that was just because I was up and close. Another one took a photo of an awning and was able to focus relatively fine even though I was walking very quickly.

The screenshot labeled Zoom Focus shows that even after I zoom into a spot on the bookshelf and focus, the camera app actually does nothing.

The photo (filename IMG) attached shows the result of an attempt at a photo. 

 

The camera is clean and in proper working order. I have rebooted and shutdown the phone a few times to no avail. I have cleared data associate with the Moto Camera app, Google Camera app, and Camera Zoom FX app, all of which exhibit the same issues. 

 

Any help or guidance would be appreciated. I was looking forward to taking some good photos on my phone during my upcoming vacation. Looking like that might not be the case now.

 

 

Zoom Focus.pngZoom FocusLight Focus.pngLight FocusDark Focus.pngDark Focus

Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 1,773
Message 2 of 9

Re: Camera is unable to focus

Hi jeffreyabr,

 

Thanks for posting and for the sample photos. Make sure that the Moto Camera is up to date in Playstore, just go to Playstore and search Moto Camera. I would also, recommend testing this on safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Rich
Motorola Support



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jeffreyabr
Paper Tape
Posts: 7
Registered: ‎06-07-2010
Location: US
Views: 1,766
Message 3 of 9

Re: Camera is unable to focus

Hi RIch,

 

Thank you for responding so quickly. I rebooted into Safe Mode and tried to test the camera, but the issue still persists. 

 

You can see the same Focus issue, however the aperture is still being adjusted in this new observation of adjustment on Dark and Light.

 

Any further suggestions? What would this be indicative of?

 

SMB2
What's DOS?
Posts: 1
Registered: ‎01-11-2019
Location: CA
Views: 1,708
Message 4 of 9

Re: Camera is unable to focus

I am having this exact same issue with my Moto ZPlay.

My camara is up to date. I also tried a 3rd party camera app and had the same issue. 

It seem to me like it is a software problem. 

Any sugestions on what I can do to solve this problem? 

jeffreyabr
Paper Tape
Posts: 7
Registered: ‎06-07-2010
Location: US
Views: 1,672
Message 5 of 9

Re: Camera is unable to focus

Hey guys, just wanted to circle back and see if you were still working on this it it there arew any other ideas for me to try.

 

Jeff

Senior MotoAgent
Senior MotoAgent
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Location: US
Views: 1,647
Message 6 of 9

Re: Camera is unable to focus

Hi jeffreyabr,

 

Thanks for posting back. Is it doing the same thing while taking videos? 

 

Best regards,
Rich
Motorola Support



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Ivanzhan
Paper Tape
Posts: 2
Registered: ‎08-23-2019
Location: KZ
Views: 717
Message 7 of 9

Re: Camera is unable to focus

Couple days ago have got exact the same problem with Moto z play. Main camera unable to focus in photo and video mode. Tryed to re-install Moto camera app, security mode with no results. Could you please advise if problem has been solved and how? Thanks.

Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 650
Message 8 of 9

Re: Camera is unable to focus

Hi Ivanzhan,

 

Thanks for posting on this thread. Can you share a sample photo? Have you tried adjusting the focus to manual? (Just tap the "A" icon and change to the icon "M". Let me know. Thanks

 

Best regards,
Rich
Motorola-Lenovo Support



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Ivanzhan
Paper Tape
Posts: 2
Registered: ‎08-23-2019
Location: KZ
Views: 619
Message 9 of 9

Re: Camera is unable to focus

Hi, I tried both Auto and manual, photo and video, it doesn't focus in any more. It focusing good only on short distance (macro) with boke effect background. Screenshot_20190829-222704.png

 

Screenshot_20190829-222747.png

 

Screenshot_20190829-222809.png

 

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