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8 Posts

11-19-2016

Canada

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Canada (Telus) 7.1.1 Update failed.

2017-08-04, 4:22 AM

I'm trying to update for the third time today through the OTA prompt from my carrier, the update downloads, starts to install, and quits to an error screen. It sits on the error screen for about 90 seconds before rebooting.

 

My current OS is Android 7.0, May 2017 security patch.

 

edit:: I took the phone to Koodo and it's being sent to a service centre to be repaired.

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11 Posts

02-09-2017

India

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Re: Canada (Telus) 7.1.1 Update failed.

2017-08-04, 5:41 AM

By any chance you have a unlocked bootloader?

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10 Posts

08-04-2017

Canada

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Re: Canada (Telus) 7.1.1 Update failed.

2017-08-04, 5:51 AM
I too am on Telus but I bought the phone unlocked from Costco - I went through all the updates upon receiving it then the 7.1.1 the other day - I had no issues.

Your only option at this point would be to write down and/or get another device to get a picture then post it here so people can see what the issue may be. May or may not be a Motorola issue.

One thought would be if there is enough space on the internal memory - something trying to expand and some size was not accounted for during the post download validation phase.
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8 Posts

11-19-2016

Canada

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  • Message 4 of 6

Re: Canada (Telus) 7.1.1 Update failed.

2017-08-04, 11:50 AM

No, the bootloader on my phone is still locked.

 

here's a video of the update failing: https://streamable.com/j6pcr

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10 Posts

08-04-2017

Canada

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  • Posts: 10
  • Registered: ‎08-04-2017
  • Location: Canada
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  • Message 5 of 6

Re: Canada (Telus) 7.1.1 Update failed.

2017-08-04, 16:29 PM
OUCH! You should contact Motorola directly and see what they suggest. May need warranty service/RMA.

Years ago my Nokia was crashing and even though I was with Rogers, I drove it out to Nokia's office in Ajax - which cut the return time considerably.

Good luck.
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8 Posts

11-19-2016

Canada

48 Signins

511 Page Views

  • Posts: 8
  • Registered: ‎11-19-2016
  • Location: Canada
  • Views: 511
  • Message 6 of 6

Re: Canada (Telus) 7.1.1 Update failed.

2017-08-04, 17:01 PM
I contacted Motorola this morning and took the phone to Koodo to send out to a repair centre.
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