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Psrkaptn
Fanfold Paper
Posts: 5
Registered: ‎10-31-2018
Location: DE
Views: 238
Message 1 of 10

Dualsim

Moin moin, 

 

ich habe ein Moto Z Play. In der Bedienungsanleitung werden 2 Simkarten eingelegt, aber ich finde den 2. Schacht jedoch mit einer KunststoffEinlage belegt.

Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 191
Message 2 of 10

Re: Dualsim

Hi Psrkaptn,

 

Thanks for posting. I'd like to confirm, is the plastic unremovable? Can you send me a photo of how the SIM card slot looks like? Thank you. 

 

Best regards,
Rich
Motorola Support

Psrkaptn
Fanfold Paper
Posts: 5
Registered: ‎10-31-2018
Location: DE
Views: 168
Message 3 of 10

Re: Dualsim

Hei, thanks for answering.

No, not removeable with fingers. I hope, the photo shows you the problem. It seems to be sticked.

Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 137
Message 4 of 10

Re: Dualsim

Hi Psrkaptn,

 

Thanks for the sample photo, can you try to slide the plastic?

 

Best regards,
Rich
Motorola Support

Psrkaptn
Fanfold Paper
Posts: 5
Registered: ‎10-31-2018
Location: DE
Views: 130
Message 5 of 10

Re: Dualsim

Hi Rich,

unfortunatly not, I even tried it carefully with a knife. But when it is true, that the different versions don't be  different inside, it should be possible to use just another tray, isn't it?

Hopeful,

Michael

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 111
Message 6 of 10

Re: Dualsim

Hi Psrkaptn,

 

Can you confirm where did you buy the phone? On the website, it shows single SIM in retail version (link). Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

 

 

Psrkaptn
Fanfold Paper
Posts: 5
Registered: ‎10-31-2018
Location: DE
Views: 91
Message 7 of 10

Re: Dualsim

Hi Rich,

excuse me please, but I didn't get your last mail yesterday.

 

I don't know, from where the first owner got the phone. I bought it from him by ebay. Before I tried to inform myself in the internet and there I could only read about Moto Z Play as a dualsim-phone. So I bought it and put it away as a gift to my wife's birthday a couple of months later.

 

Regards,

Michael

Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 86
Message 8 of 10

Re: Dualsim

Hi Michael,

 

Thanks for that information. I can verify the region of the phone, could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Psrkaptn
Fanfold Paper
Posts: 5
Registered: ‎10-31-2018
Location: DE
Views: 70
Message 9 of 10

Re: Dualsim

Hi Rick,

I updated my Profile.

 

Best regards,

Michael

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Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 67
Message 10 of 10

Re: Dualsim

Hi Psrkaptn,

 

Thanks for updating your profile, but it looks like it's missing one character, please double check. Thank you.

 

Best regards,
Rich
Motorola Support

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