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xfire
Punch Card
Posts: 35
Registered: ‎01-06-2011
Location: PL
Views: 1,269
Message 11 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Check your PM.
Senior MotoAgent
Senior MotoAgent
Posts: 7,452
Registered: ‎03-05-2018
Location: US
Views: 1,248
Message 12 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Hi Udaishanker,

 

Thanks for posting. Let me check this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support

 



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Udaishanker
Fanfold Paper
Posts: 5
Registered: ‎05-11-2019
Location: IN
Views: 1,229
Message 13 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Sir,
COUNTRY :INDIA
current phone: MOTO Z2 PLAY
carrier: JIO, BSNL
serial number :ZY2246WXJZ

PLEASE DO THE NEEDFUL
Senior MotoAgent
Senior MotoAgent
Posts: 7,452
Registered: ‎03-05-2018
Location: US
Views: 1,159
Message 14 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Hi Udaishanker,

 

Thanks for updating. We checked this, your device is on the latest software build. Kindly check our website for more information regarding the software update. About the slow charging message, may I know what troubleshooting steps have you tried and done so far? If you have an SD card try removing it, it is essential to free up the space of the phone and see if you'll encounter the same charging behavior. 

 

In this case, I would also recommend doing a factory data reset without restoring your apps,

 

Factory Data Reset:
Settings > System > Reset > Factory Reset
*Backup your important files before doing the reset so you won't lose them.

*Don't restore your backup until you've seen improvements. Try installing your apps one at a time until you've found out which app is causing this.

 

Note: Make sure you're using the original Motorola charger for the phone. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Daibax
Paper Tape
Posts: 6
Registered: ‎10-19-2019
Location: IT
Views: 1,156
Message 15 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

When Is the OTA going to be released in Italy?

Senior MotoAgent
Senior MotoAgent
Posts: 7,452
Registered: ‎03-05-2018
Location: US
Views: 1,128
Message 16 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Hi Daibax,

 

Thanks for posting on the thread. We never provide dates, but I can check if you have the latest software build. Can you please update your profile with the information I asked on my previous reply? You'll see the instruction on the above post. 

 

Best regards,
Rich
Motorola-Lenovo Support



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

berganza_samuel
What's DOS?
Posts: 1
Registered: ‎01-02-2020
Location: MX
Views: 418
Message 17 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Hi Agent_Rich

 

Im also looking on info for the Android 9 update for my Z2 play and I kindly ask for what you know on the matter. On the post I saw that they gave the following info

 

COUNTRY MEXICO

PHONE MOTO Z2 PLAY

CARRIER AT&T

SERIAL NUMBER - IMEI removed

 

Hope that you can help and happy start of the year Smiley Happy

 

 

 

Samuel

 

Edited: for privacy - Rich

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Senior MotoAgent
Senior MotoAgent
Posts: 7,452
Registered: ‎03-05-2018
Location: US
Views: 316
Message 18 of 18

Re: Finally ! Thanks Moto for the awesome Android 9 update on my Z2 Play !

Hi berganza_samuel,

 

Thanks, I had my team checked this - Your phone is on the latest software build. Let me know if you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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