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Murf_
Punch Card
Posts: 20
Registered: ‎12-31-2017
Location: US
Views: 257
Message 1 of 8

Fingerprint sensor to LOCK issues after Oreo update

On my  Moto Z2 Play, I have the fingerprint sensor LOCK screen feature on - tap to lock.  After Oreo update, it is very slow to respond.  You have to hold your finger just right for a extend period just to get it to lock the screen.  It use to be very responsive - just a quick tap.  I wanted to turn the feature off and back on to see if it would fix it, but I can't find the setting anywhere.

 

Does this feature still exist after Oreo update?  

 

If so, where is it located?  

 

If not, please have them add it back!

 

Thanks

Artim96
802.11n
Posts: 185
Registered: ‎08-28-2017
Location: DE
Views: 212
Message 2 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

It's located in screen lock settings on the system settings
heap1
Punch Card
Posts: 43
Registered: ‎05-04-2016
Location: US
Views: 196
Message 3 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

There is no screen lock seting on the US version of Oreo.

Artim96
802.11n
Posts: 185
Registered: ‎08-28-2017
Location: DE
Views: 194
Message 4 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

It's under security and location. EVERY Android version has that in some way
Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 189
Message 5 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

Hi, Murf_!

 

Thanks for reaching out. As per checking, there is still a toggle option for the Fingerprinter sensor. Although this is on the Moto G6 device with the same Android Oreo software. Can you please check if you have these settings on your device? Kindly go to Settings > Security & Location > Under Device Security, tap the Gear icon on the right side part of the Screen > Enable Fingerprint sensor can lock phone. Please check for the screenshot below. 

 

 8091067386165665239.png

 

 

Regards,
May
Moto Support

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Murf_
Punch Card
Posts: 20
Registered: ‎12-31-2017
Location: US
Views: 185
Message 6 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

Found it.  Thank you.

Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 167
Message 7 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

You are welcome! Glad to hear that you are able to find it. Let us know if you have other questions in the future!

 

Regards,
May
Moto Support

heap1
Punch Card
Posts: 43
Registered: ‎05-04-2016
Location: US
Views: 154
Message 8 of 8

Re: Fingerprint sensor to LOCK issues after Oreo update

I found it too, thanks for the tip. It certainly wouldn't be easy to find unless you knew where to look for it.

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