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21 Posts

12-31-2017

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Fingerprint sensor to LOCK issues after Oreo update

2019-02-10, 23:03 PM

On my  Moto Z2 Play, I have the fingerprint sensor LOCK screen feature on - tap to lock.  After Oreo update, it is very slow to respond.  You have to hold your finger just right for a extend period just to get it to lock the screen.  It use to be very responsive - just a quick tap.  I wanted to turn the feature off and back on to see if it would fix it, but I can't find the setting anywhere.

 

Does this feature still exist after Oreo update?  

 

If so, where is it located?  

 

If not, please have them add it back!

 

Thanks

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216 Posts

08-28-2017

DE

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-11, 22:23 PM
It's located in screen lock settings on the system settings
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43 Posts

05-04-2016

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-12, 18:58 PM

There is no screen lock seting on the US version of Oreo.

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216 Posts

08-28-2017

DE

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-12, 19:45 PM
It's under security and location. EVERY Android version has that in some way
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332 Posts

02-11-2019

PH

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-12, 21:08 PM

Hi, Murf_!

 

Thanks for reaching out. As per checking, there is still a toggle option for the Fingerprinter sensor. Although this is on the Moto G6 device with the same Android Oreo software. Can you please check if you have these settings on your device? Kindly go to Settings > Security & Location > Under Device Security, tap the Gear icon on the right side part of the Screen > Enable Fingerprint sensor can lock phone. Please check for the screenshot below. 

 

 

 

 

Regards,
May
Moto Support

0 person found this solution to be helpful.

This helped me too

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21 Posts

12-31-2017

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-12, 23:40 PM

Found it.  Thank you.

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332 Posts

02-11-2019

PH

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-13, 14:16 PM

You are welcome! Glad to hear that you are able to find it. Let us know if you have other questions in the future!

 

Regards,
May
Moto Support

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43 Posts

05-04-2016

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Re: Fingerprint sensor to LOCK issues after Oreo update

2019-02-13, 19:37 PM

I found it too, thanks for the tip. It certainly wouldn't be easy to find unless you knew where to look for it.

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1 Posts

05-16-2017

IN

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  • Message 9 of 9

Re: Fingerprint sensor to LOCK issues after Oreo update

2019-06-26, 10:17 AM

Thanks

 

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