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edm2031
Blue Screen Again
Posts: 12
Registered: ‎07-16-2015
Views: 993
Message 1 of 4

Google assistant no longer works

Greetings. As of 12/5, my google assistant no longer works, and everytime I try to retrain it, my phone doesn't hear or recognize me.  Seems like a bug in an app update, perhaps.

 

I used to be able to say “ok google” and some action, and my moto z would respond. Now it simply doesn’t hear me. I also have android auto, and “ok google” doesn’t work there either.

 

Anyone else have this issue and know of a fix?

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 919
Message 2 of 4

Re: Google assistant no longer works

Hi edm2031

 

It must have been hard that it is not working but let me see what I can do. Do you encounter any error message? Have you tried doing a clear cache partition and see if it may help? 

 

Regards,
Ella
Motorola Support

 

 

 

 

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SnoopDoge
Token Ring
Posts: 275
Registered: ‎07-22-2016
Location: CY
Views: 896
Message 3 of 4

Re: Google assistant no longer works

this seems an issue with the google app itself, i have g4+ and been having this issue since 3 weeks ago, it got fixed, but it's inconsistent in hearing the command, one time hearing it, 10 times ignoring it
Lenovo Employee SteffenSchulz
Lenovo Employee
Posts: 2
Registered: ‎02-04-2015
Location: CH
Views: 353
Message 4 of 4

Re: Google assistant no longer works

I had the same problem. Make sure a supported language for Google Assistant is set in both the Google Assistant settings and in your Android system > languages and input > language.

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