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64 Posts

07-30-2017

United States of America

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  • Posts: 64
  • Registered: ‎07-30-2017
  • Location: United States of America
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How long is the warranty on a JBL SoundBoost V1

2020-02-23, 8:26 AM

I bought it in October 2019 and by December it was already broken. The volume lowers on its own. Did all the troubleshooting and nothing works so it has to be the JBL speaker itself. I've read about others having the same issue. 

 

How long is the warranty on this device? I thought I read 1 year. 

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367 Posts

10-12-2012

United States of America

901 Signins

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  • Posts: 367
  • Registered: ‎10-12-2012
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Re:How long is the warranty on a JBL SoundBoost V1

2020-02-24, 2:57 AM

The warranty might even be longer than one year, but for it to be of any value you do have to use it.  Take your non-working speaker in to your dealer for repair or replacement soon. 

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132 Posts

09-11-2019

United States of America

56 Signins

2530 Page Views

  • Posts: 132
  • Registered: ‎09-11-2019
  • Location: United States of America
  • Views: 2530
  • Message 3 of 3

Re:How long is the warranty on a JBL SoundBoost V1

2020-04-09, 20:00 PM

Hi vice350z,

 

Thanks for posting. JBL Soundboost Moto Mod has a 1-year manufacturers warranty. If you are having issues with sound try the following:

1.  Check phones audio settings

2.  Remove the speaker

3.  Reset the speaker by pressing and holding the battery check button for several seconds, until the light blinks green.

4.  Re-attach the speaker

5.  Check & install Moto Mods software update - Settings > Moto Mods > Software Update > Check for update

6.  If the steps above do not work, turn off your phone and then on again and retry.

 

Please let us know how it goes. 

 

Best regards, 

Mike 

Motorola Support

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