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Asdfghjkl2
Paper Tape
Posts: 2
Registered: ‎12-06-2018
Location: PH
Views: 108
Message 1 of 5

Incipio offgrid powerpack drains fast

Why my Incipio power pack drains fast even it is in efficiency mode ?

sajokaz
Bit Torrent
Posts: 3,168
Registered: ‎04-04-2013
Location: US
Views: 106
Message 2 of 5

Re: Incipio offgrid powerpack drains fast

How old is it?  Mine is almost two years old and doesn't hold near as much of a charge as it did when it was new.  As with any battery, they degrade over time.

~Scott
Asdfghjkl2
Paper Tape
Posts: 2
Registered: ‎12-06-2018
Location: PH
Views: 95
Message 3 of 5

Re: Incipio offgrid powerpack drains fast

It's only 2 weeks old but it drains fast in 15 minutes it takes 20% of the battery in my battery pack

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sajokaz
Bit Torrent
Posts: 3,168
Registered: ‎04-04-2013
Location: US
Views: 93
Message 4 of 5

Re: Incipio offgrid powerpack drains fast

Do you know a friend or family member that also has a Moto Z?  Or a store nearby that sells them?  That would help test whether the Battery Mod does the same thing on another phone, or if the isstis with your phone.

~Scott
Senior MotoAgent
Senior MotoAgent
Posts: 3,565
Registered: ‎03-05-2018
Location: US
Views: 37
Message 5 of 5

Re: Incipio offgrid powerpack drains fast

Hi Asdfghjkl2,

 

I would agree to have the mod tested with another Z phone. Also, to add on that, if possible, let's try another battery pack mod to your Moto Z and see if there's any difference and/or improvement. I would also suggest booting up your phone in safe mode with the mod attached to your phone and see if it would do the same.

 

You mentioned in 15 minutes it drains the battery mod. I'd like to confirm, after 15 minutes, how's the battery draining? 

 

Best regards,
Rich
Motorola Support

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