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46 Posts

06-16-2017

Norway

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Messenger app update, Android 7.1.1, not working

2017-08-31, 8:56 AM

Hi all.

 

Last night I updated several apps in Google play, one of them the FB Messenger app.

 

Now I cannot send or receive messages. I can see there are new, unread messages on my FB profile on a PC, but they won't show up on the phone. Nor can I  make new messages on the phone and the app crashes,

 

I have completed a "clear cache partition"

 

I have tried to clear cache on the app, "force stop" and also uninstallled and installed again. 

Still not working.

 

Until it is resolved, I have discovered that the app "messenger lite" is fully functional :)

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2438 Posts

12-19-2016

Philippines

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Re: Messenger app update, Android 7.1.1, not working

2017-08-31, 15:39 PM

wrote:

Hi all.

 

Last night I updated several apps in Google play, one of them the FB Messenger app.

 

Now I cannot send or receive messages. I can see there are new, unread messages on my FB profile on a PC, but they won't show up on the phone. Nor can I  make new messages on the phone and the app crashes,

 

I have completed a "clear cache partition"

 

I have tried to clear cache on the app, "force stop" and also uninstallled and installed again. 

Still not working.

 

Until it is resolved, I have discovered that the app "messenger lite" is fully functional :)


Hi asvaberg

 

Are you referring to this clear cache partition? What is the latest version of your Messenger app? 

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled.

 

Update your profile here. Thanks!

 

Regards,
Ella
Motorola Support

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46 Posts

06-16-2017

Norway

148 Signins

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Re: Messenger app update, Android 7.1.1, not working

2017-08-31, 15:51 PM

Yes, I have performed the clear cache accordingly.

 

IMEI updated in profile.

 

Messenger app version 133.0.0.14.91

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471 Posts

03-08-2013

Germany

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Re: Messenger app update, Android 7.1.1, not working

2017-08-31, 16:16 PM

You should be complaining to the app developer

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46 Posts

06-16-2017

Norway

148 Signins

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  • Posts: 46
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Re: Messenger app update, Android 7.1.1, not working

2017-08-31, 16:28 PM

Yes, I am aware of this but I was hoping that Moto would like to be aware of the problem.

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471 Posts

03-08-2013

Germany

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Re: Messenger app update, Android 7.1.1, not working

2017-09-01, 4:56 AM

what difference would it make? As you would have noticed already, they would only copy paste a reply and ask you to update the IMEI number 

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46 Posts

06-16-2017

Norway

148 Signins

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Re: Messenger app update, Android 7.1.1, not working

2017-09-01, 6:52 AM
I am hoping they can help or at least investigate.

"If you want to catch some fish, you'll have put the fishing line in the water..." :)
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471 Posts

03-08-2013

Germany

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Re: Messenger app update, Android 7.1.1, not working

2017-09-01, 9:22 AM

I guess a company selling more mobile phones like samsung, apple have enough clout to arm twist them... Motorola and HTC can only hope :(

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46 Posts

06-16-2017

Norway

148 Signins

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  • Posts: 46
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Re: Messenger app update, Android 7.1.1, not working

2017-09-01, 9:34 AM

http://www.express.co.uk/life-style/science-technology/848133/Facebook-Down-Messenger-Chat-App-Not-Working-Send-Receive

 

Pretty bad but I haven't heard from any Iphone users that they have issues.

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1 Posts

03-30-2018

India

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  • Message 10 of 11

Re: Messenger app update, Android 7.1.1, not working

2018-04-16, 7:24 AM

I am not able to download the Facebook messanger app . I was waiting for developers response but till now no any response has been received. Please help me regarding this.

 

I am using Lenovo k8 note. Updated.

 

It is showing error code 505 

In Google Play store.

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