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DBCriss
Fanfold Paper
Posts: 5
Registered: ‎05-24-2018
Location: US
Views: 1,063
Message 61 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

I had the exact same problem on my phone.  Did a factory reset and still had the problem.  Took it back to Verizon and they confirmed it was broken.  Since it didn't have any obvious damage and was still under warranty, they sent me a new phone the next day.  Will return the damaged phone tomorrow.  Yea!! Problem solved.  New phone works great.

caulinv
What's DOS?
Posts: 1
Registered: ‎11-18-2018
Location: CA
Views: 949
Message 62 of 68

Re: Screen blanks due to proximity sensor when not in call

Hi are you able to help me.  I have a z play that had the screen give up on me or something if that sort.  It turns on I can hear the lock sound when I press the power button. The charging indicator lights up.  I receive notifications but the screen remains black.  If you're able to provide any insight on this issue it would mean a lot. Thanks

DG92
Paper Tape
Posts: 2
Registered: ‎03-20-2019
Location: IN
Views: 622
Message 63 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

@sabeard: Thanks for this suggestion. I did FORCE STOP the PHONE APP & started it from icon. But after sime time the same issue reappeared.

 

Then I UNINSTALLED GO LAUNCHER after which the issue is permanently resolved.

 

Thanks.

DG92
Paper Tape
Posts: 2
Registered: ‎03-20-2019
Location: IN
Views: 619
Message 64 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

I UNINSTALLED the GO LAUNCHER from my moto z play which solved the blank screen on incoming calls issue.

 

Thanks

jimcoxbass
Paper Tape
Posts: 1
Registered: ‎02-11-2019
Location: US
Views: 396
Message 65 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

Wow!!! It worked! Thank you  I like my phone again.

LadyPegasus
What's DOS?
Posts: 2
Registered: ‎01-05-2020
Location: US
Views: 83
Message 66 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

I am having this problem as well. I have done the safe mode, problem remains during safe mode. I have confirmed that I am on the latest update available. I have run the hardware test and the proximity failed. How can I resolve this, please?

Senior MotoAgent
Senior MotoAgent
Posts: 7,455
Registered: ‎03-05-2018
Location: US
Views: 64
Message 67 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

Hi LadyPegasus,

 

Thanks for posting on the thread. You may have to try doing a factory data reset. This should help.

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset
*Backup your important files before doing the reset so you won't lose them
*Don't restore your backup until you've seen improvements

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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LadyPegasus
What's DOS?
Posts: 2
Registered: ‎01-05-2020
Location: US
Views: 56
Message 68 of 68

Re: Moto Z BLANK SCREEN ON INCOMING CALLS

Apologies. Forgot to mention that I have done that several times already.

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