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Moto Z Play - Can't set up custom ringtones

2018-06-08, 18:18 PM

Hi!

 

I can't set up a custom ringtone in my Moto Z Play  (Adroid version 8.0.0).

 

I put some mp3 files in a "Ringtone" folder and when I try to set it as my ringtone but it won't work. I also tried to put it in the "Alarms" and "Notification" folders, it didn't work either.

 

Settings >> Sound >> Phone ringtone >> "+ Add ringtone" then I choose the file. But it just duplicates the file in the folder, I can't really choose it as a rigntone.

 

 

 

What am I doind wrong? It used to be really easy to set up custom ringtones..... :smileyfrustrated:

 

I hope somebody can help out with this.

 

Thank you!

 

 

 

 

 

 

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11342 Posts

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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 18:56 PM

Hi Moara,

 

Thanks for posting and for the screenshots. I tried to replicate this on my phone and I was able to set up a ringtone and notification. Try touching the "Open" option showing on the right top part of screen, it should go back to the "Phone ringtone" selection. Also, have you tried choosing a different mp3 to test? Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support



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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 19:38 PM

Hi, Rich!

 

Thanks for replying. So, I tapped "Open" and it indeed goes back to "Phone ringtone" but my archive isn't on the list of ringtones. Also, I tried with 2 different files, both mp3.

 

It kinda looks like it's a bug or something. Because everytime I tap Open or just tap the mp3 I want, it keeps duplicating the file in the folder :(

 

 

Is there anything else I could try? I never had this problem before, it makes me think it's because of the last OS uptade. 

 

thanks again

 

 

 

 

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04-04-2013

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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 19:49 PM

Check this thread.  Are you using the Phone app to pick the ringtone file, or the main Settings > Sound & Notification?  I think it only works when you pick it from the actual Phone app.

 

https://forums.lenovo.com/t5/Moto-Z-Play/How-to-set-custom-ringtones-issues/m-p/3540632

~Scott
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 19:55 PM
hey sajokaz! I saw this thread and I tried going through that path: Phone app>three dots>>settings>>sounds and vibration
but it's the same problem... duplicated file and I my mp3 won't show on the list of ringtones :(
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 19:56 PM

This is how I do it.  Put the file in the Notification folder.  Open the Dialer app - three dot menu - settings - Sound and Vibration - chose your custom file.  Don't go to Settings > Sound > Ringtone; I don't think it works from there.  It does work for me when picking the file from the Phone app.

~Scott
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 19:58 PM

 wrote:
hey sajokaz! I saw this thread and I tried going through that path: Phone app>three dots>>settings>>sounds and vibration
but it's the same problem... duplicated file and I my mp3 won't show on the list of ringtones :(

And it's in the folder named Notifications on Internal storage?  Not on a SD card?

~Scott
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 20:08 PM
yes XT1635-02 >> Notifications
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 20:21 PM

Have you tried rebooting the phone since you copied that file (files) to the phone?  I saw some posts on the Google Support site that stated you have to reboot a Pixel on Oreo in order for it to properly see & use the newly added ringtone file.

~Scott
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Re: Moto Z Play - Can't set up custom ringtones

2018-06-08, 20:30 PM

do you mean restart the phone, as in turning off and then on again? Because I did that too.

 

I also checked the Phone app permissions and it's all On, including "storage"

 

 

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