03-10-2019 12:57 PM - edited 03-10-2019 01:56 PM
Unfortunately after dropping my phone, the screen has become unsresponsive and I cannot unlock with the fingerprint sensor. (it requests the pin)
I cannot unlock the phone
I cannot turn the phone off since I don't have the option to choose that.
I have restarted, I have done the 'hard' restart by pressing both volume down and power button.
Phone is fully charged.
I see other suggestions, but they require to start with the power off. I cannot turn the power off, since the touch screen is unresponsive, so it will just restart.
Please help! Thank you!
03-12-2019 01:11 PM
Thanks for posting. Are you using a screen protector for your phone? Since it might When you meant by "hard" restart, are you pertaining to an external reset?
Motorola Forums Support
03-12-2019 06:45 PM
I meant that I followed all the know instructions on the Moto support site. I re-started by pressing both the volume down and start button. As well as with the sim card removed.
I took it to a repair shop, they suspect that something physically broke inside the phone and short of spending $135+ to see if a new screen would fix the problem, they couldn't do anything either.
I just bought a new phone.
Thanks for responding.