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7 Posts

07-15-2016

CA

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Moto Z Play Won't transfer to PC over USB 3.1 Type-C

2018-12-06, 18:36 PM

Everytime I try to transfer files from my phone to my Windows 10 Pro PC over USB 3.1 Type-C it errors like this, the Port is fine the cable is fine, fix your phone.

 

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1565 Posts

10-16-2018

GB

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Re: Moto Z Play Won't transfer to PC over USB 3.1 Type-C

2018-12-06, 19:15 PM

Have you installed the Motorola Window's drivers?

 

https://support.motorola.com/us/en/solution/MS88481

 

 

 

 

 

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7729 Posts

03-05-2018

US

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Re: Moto Z Play Won't transfer to PC over USB 3.1 Type-C

2018-12-06, 19:21 PM

Hi Jayli,

 

Thanks for posting and for the screenshots. Please make sure you set the USB configuration to Media Transfer Protocol (MTP). You can select this option once you plug your phone in to the computer, swipe down from the notification panel and you would see different sets of options (PTP, MTP, Charging Ony). Kindly select MTP or PTP. Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support

 

 



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7 Posts

07-15-2016

CA

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Re: Moto Z Play Won't transfer to PC over USB 3.1 Type-C

2018-12-06, 19:47 PM

That's exactly what it's set to, i even went into the developer options and forced it to mtp look at the images in device manager it clearly says mtp.

 

It'll only transfer on usb3.0 and 2.0 type-a to type-c the type-c 3.1 port on my system will not allow transfers even though the cable is perfectly fine and meets 3.1 standards.

@Porphyrius i don't know what version of the Moto Z Play you have but your OS is outdated the icons on 8.0 are completely different as seen in my screenshots

 

 

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