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Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-11, 14:30 PM

On Wednesday, 4/4, High Accuracy location was working on my Moto Z Play. Yesterday, Tuesday 4/10, it was no longer working. I don't think Battery Saver is working either. I did not use High Accuracy location between these dates, so I'm not sure when it stopped working exactly.

 

Device Only location is working, when outside. In my building at work, GPS signals are blocked, so I have to use High Accuracy to get my location (wifi/cell triangulation).

 

I've tried toggling it, restarting the phone, powering the phone down and powering it back up, etc. Nothing seems to be fixing it. Any ideas?

 

RETUS, Feb 1st security update.

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9244 Posts

03-05-2018

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-11, 19:17 PM

Hi ManiacDC,

 

Let's try to boot the phone into Safemode and try to check those settings. 

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Please let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support

 

 



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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-13, 11:24 AM

Hi Rich,

 

Thank you. I tried that, and I am still unable to find my location in Google Maps on "High Accuracy" mode. It works fine when I get a GPS signal; but if I don't have one, it won't find my location via wifi.

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-13, 19:03 PM

Hi ManiacDC,

 

May I know when and where did the GPS usually failing? The location is a big factor in having working and accurate GPS location. Have you test it inside the building and outside? Thanks.

 

Best regards,
Rich
Motorola Support

 

 



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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-13, 19:14 PM

Hi Rich, as stated in my first post, the GPS works fine outside. My building blocks GPS signals, so I have to rely on wifi location (via high accuracy mode) when inside. This worked just fine, until last week. It suddenly stopped working.

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04-25-2018

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-25, 10:26 AM

I have the exate same problem but with bq aquaris u plus, even Qualcomm Izat don't work as inteded to, it's any solution to solve this? I already try to flash the firmware on the phone again and it didn't solve the problem

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-25, 12:01 PM

Still not working and no solution. Someone on Reddit said that they fixed it doing this, but it didn't fix it for me:
https://www.reddit.com/r/Moto_Z/comments/8b7k8h/moto_z_play_high_accuracy_location_stopped_working/dx8luw2/

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-27, 12:45 PM

I got this working!!

 

Update: I got this working thanks to /u/Mirokira from reddit:

I uninstalled Google Play Services updates. After uninstalling updates, I restarted the phone. Then I turned on "High Accuracy" mode and >>*agreed to the prompt to improve location accuracy*<< <- This is key!!!. I verified location worked indoors. I then re-installed updates, restarted the phone, and it's still working!

 

A few caveats:

* This may wipe out your local contacts
* If you cannot uninstall updates on Google Play Services, disable "Find My Device" as a device administrator in Security settings. Re-enable it after installing updates again.
* Any cards stored in Google Pay will need to be re-added.
* Possibly other things that I didn't run across.

0 person found this solution to be helpful.

This helped me too

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04-25-2018

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-27, 12:52 PM

I already tested it and it works thx

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Re: Moto Z Play "High Accuracy" GPS mode no longer working

2018-04-27, 13:36 PM

Welcome!! Glad it worked for you.

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