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6 Posts

11-12-2015

BR

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Moto Z Play: sim card does not work

2018-03-14, 14:48 PM

This post was originally posted in pt-br:
https://forums.lenovo.com/t5/Moto-Z-Play/Moto-Z-Play-n%C3%A3o-reconhece-chip/m-p/4005692

 

Translated by Google Translator - Sorry for bad english

 

So .... recently my moto z play stopped recognizing the two slots sim card. I initially thought the problem was on the chip, but I tested it on another device and it worked normally. Apparently the problem is with the device. I have already researched and seen countless reports from other users who after upgrading to Android 7.1.1 had the same problem.

 

When I try to make a call (to any number), it displays the message "Disable airplane mode to make a call", with airplane mode disabled:

 

 

You can see that it recognizes the chip:

 

 

 

But when I try to search the networks, "Error searching networks" appears, not letting me choose one manually:

 

 

 

Here's some more information:

 

 

 

I do not know what else to do. I am unable to make / receive calls and send / receive SMS. My cell phone is only serving to use wifi for now. I already reseated the bootloader, I did a hard reset, I tested the chip in the two slots, I saw on the anatel website if my IMEI was not blocked (it is not) ... none of that solved it.

 

Any solution? Anyone else with the same problem?

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174 Posts

12-08-2015

SI

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Re: Moto Z Play: sim card does not work

2018-03-15, 13:38 PM
is there any chance you try SIM in other phone? And try switching sim slots if you have dual sim z play
Moto X4
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6 Posts

11-12-2015

BR

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Re: Moto Z Play: sim card does not work

2018-03-16, 13:12 PM

I've done this. The sim card works on another device. I already tested the two slots.

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1 Posts

01-07-2019

AU

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Re: Moto Z Play: sim card does not work

2019-01-07, 0:30 AM

I'm having the same issue but after I upgraded to Oreo. Did you manage to find a solution to this?

Would really appreciate a reply. Cheers

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