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What's DOS?
Posts: 1
Registered: ‎01-11-2019
Location: US
Views: 107
Message 1 of 2

Moto Z2 Play Screen blacks out and now is unusable

My phone used to crash constantly, now today, I wake up to the same thing happening and when it turns back on it has a pixelated screen (almost looks like TV static when you weren't on a channel) Support didn't really help because the screen isn't viewable. Verizon also just tries to troubleshoot it, instead of going through a replacement method. Any help here? This is probably the last option we have before having to buy a new phone entirely

Lenovo Employee rbkirk
Lenovo Employee
Posts: 754
Registered: ‎02-20-2009
Location: US
Views: 99
Message 2 of 2

Re: Moto Z2 Play Screen blacks out and now is unusable

Check to make sure if you are still within the 1 year service warranty. Assuming the damage wasn't caused by some physical accident, it may be a warranty repair. I'd log onto Motorola.Com and see what can be done. If it is out of warranty,, sometimes the repair is a reasonable fixed cost 

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