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sajokaz
Bit Torrent
Posts: 3,909
Registered: ‎04-04-2013
Location: US
Views: 606
Message 21 of 31

Re: Microphone on calls not working


@pkulenka wrote:

I'm having the same problem as well.  Yesterday around 4pm EST my microphone stopped working properly.  This is a Moto Z2 force.  The microphone picks up a little sound but certainly not enough to easily decipher a conversation.

 

I have tried:

-restarting

-safemode

-hardware test

-a whatsapp call

-google assistant (sometimes able to key off my voice... most of the time not now)

-normal phone calls

-cleaning around the microphone (no case is covering it)

-trading sims with my wife

 

I'd prefer not to do a factory reset unless absolutely nessecary, as I read in this forum that it didn't work for at least 1 other person.

 

Not really sure where to go from here?


Sorry to hear that.  If the mic still doesn't work in Safe Mode and it also fails through hardware test, then a factory reset probably won't help.  It sounds like a hardware failure, and you oroprobaneed a new phone or a repair.

~Scott
Blaze32
What's DOS?
Posts: 5
Registered: ‎07-18-2019
Location: US
Views: 345
Message 22 of 31

Moto z Play 2 mic not working after hardware update and reboot

I've tried everything I've sent on the forums and it's not working. Please help

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 292
Message 23 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Hi Blaze32,

 

Thanks for the post, just merged your post here. May I know what troubleshooting steps you've tried and done? 

 

Best regards,
Rich
Motorola-Lenovo Support

Blaze32
What's DOS?
Posts: 5
Registered: ‎07-18-2019
Location: US
Views: 268
Message 24 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Safe mode reboot, hardware testing, and restarting it multiple times. It seems to only pick up clear when I speak directly into it and for that to happen the phone would have to be on speaker which can't happen all the time. When I use Bluetooth devices it works perfectly also.
Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 261
Message 25 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Hi Blaze32,

 

Were these regular phone calls or VOLTE calls? Do you do the same with calls using third-party apps? 

 

Best regards,
Rich
Motorola-Lenovo Support

Highlighted
Blaze32
What's DOS?
Posts: 5
Registered: ‎07-18-2019
Location: US
Views: 256
Message 26 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Regular phone calls. But it's not just calls. I recorded a shirt clip of myself for a test and it still barely picked up my voice.
Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 246
Message 27 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Hi Blaze32,

 

Can you please check if there's any dirt or lint in the microphone? Also, try making a call with third-party apps like Messenger see if there's a difference. 

 

Best regards,
Rich
Motorola-Lenovo Support

Blaze32
What's DOS?
Posts: 5
Registered: ‎07-18-2019
Location: US
Views: 244
Message 28 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

I've tried third-party apps and it's the same effect, and I've blown into the mic and wiped it with a cloth and still no difference in the sound.
Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 224
Message 29 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Hi Blaze32,

 

Thanks for checking. In this case, I would recommend doing a factory data reset without restore (Settings > System > Reset > Factory data reset).  Backup your files before doing it so you won't lose any of your important files. Once done, test the mic again and see if there's any improvement, otherwise, it's possible a hardware failure and we recommend sending it for repair/replacement. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

Blaze32
What's DOS?
Posts: 5
Registered: ‎07-18-2019
Location: US
Views: 221
Message 30 of 31

Re: Moto z Play 2 mic not working after hardware update and reboot

Thanks, will do
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