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PhG-2018
Punch Card
Posts: 27
Registered: ‎03-15-2018
Location: DE
Views: 2,764
Message 11 of 60

Re: Z2 Play proximity sensor problem

I think I´m in the same boat as:

This user

 

I had a Moto Z before where the Moto Display worked flawless in all situations.

The info screen appeared with a small wink above the display with this device and I got used to this.

The Z2 Play has a small detection area near the speaker and it works better in darker environments.

In a well lit room with bright artificial light from above and a place near windows you only have a very small hotspot for the proximity sensor.

But that doesn´t explain why the hardware test is telling that the sensor is working, but Moto Display doesn´t appear.
Is it an on/off switch or does it measure a range, contrast or similar?

PhG-2018
Punch Card
Posts: 27
Registered: ‎03-15-2018
Location: DE
Views: 2,758
Message 12 of 60

Re: Z2 Play proximity sensor problem

Here is the video, which shows the problem:

Moto Display not reacting

 

and the bug report:

bug report 29.03.2018 8.00 am local time

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 2,746
Message 13 of 60

Re: Z2 Play proximity sensor problem

Hi, PhG-2018.

 

Thank you for sharing the video and Bug report, we have shared the same with our product team to further investigate in regards to the same. We will keep you posted once we have any further updates on this.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 2,743
Message 14 of 60

Re: Z2 Play proximity sensor problem


@PhG-2018wrote:

I think I´m in the same boat as:

This user

 

I had a Moto Z before where the Moto Display worked flawless in all situations.

The info screen appeared with a small wink above the display with this device and I got used to this.

The Z2 Play has a small detection area near the speaker and it works better in darker environments.

In a well lit room with bright artificial light from above and a place near windows you only have a very small hotspot for the proximity sensor.

But that doesn´t explain why the hardware test is telling that the sensor is working, but Moto Display doesn´t appear.
Is it an on/off switch or does it measure a range, contrast or similar?


Thank you for your information, let me try to investigate this further and will report you back on the same.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
PhG-2018
Punch Card
Posts: 27
Registered: ‎03-15-2018
Location: DE
Views: 2,727
Message 15 of 60

Re: Z2 Play proximity sensor problem

Thank you, Swaraj

 

 

YcoNko
What's DOS?
Posts: 3
Registered: ‎04-02-2018
Location: SK
Views: 2,682
Message 16 of 60

Re: Moto Z2 Play proximity sensor

Hi, for me works push phone between speaker and red/yellow dots and than can turn off call or turn on loud speaker or do anything..  on my phone proximity scan works fine three weeks and one weeks no than works than no etc... 

PhG-2018
Punch Card
Posts: 27
Registered: ‎03-15-2018
Location: DE
Views: 2,621
Message 17 of 60

Re: Z2 Play proximity sensor problem

Is there some updated information available?

Maybe my device is defective as the proximity sensor is only working in dark conditions.

 

 

Anuraag25
Paper Tape
Posts: 4
Registered: ‎04-08-2018
Location: IN
Views: 2,561
Message 18 of 60

Re: Moto Z2 Play proximity sensor

Hi, 

 

Is this issue resolved?

Regards,anuraag

PhG-2018
Punch Card
Posts: 27
Registered: ‎03-15-2018
Location: DE
Views: 2,558
Message 19 of 60

Re: Moto Z2 Play proximity sensor

Unfortunately not solved yet and no official answer or statement Smiley Sad

I let my Moto Z repair and get rid of the Z2 Play, seems to be the better choice for the future.

Biji_moto
Blue Screen Again
Posts: 30
Registered: ‎08-01-2017
Location: ID
Views: 2,514
Message 20 of 60

Re: Moto Z2 Play proximity sensor

I also have thiss issue after change screen to service center. Using device help - hardware test, proximity always near, this happen randomly. If i press top of screen , all went normal. Then i back to service center, all fixed. They say applied glue around screen, and press the screen for a day

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