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addam12
Punch Card
Posts: 9
Registered: ‎04-02-2017
Location: US
Views: 1,015
Message 51 of 60

Re: Moto Z2 Play proximity sensor

Here's the link Rich.

 

https://youtu.be/bK3nRAEfuSg

Senior MotoAgent
Senior MotoAgent
Posts: 6,567
Registered: ‎03-05-2018
Location: US
Views: 996
Message 52 of 60

Re: Moto Z2 Play proximity sensor

Hi addam12,

 

Thanks for the helpful video. I just have a question, is it also happening when you're not blocking the sensor? Have you tried other apps and see if you can duplicate the same happening?  Make sure apps are up to date in Playstore.

 

Best regards,
Rich
Motorola Support

addam12
Punch Card
Posts: 9
Registered: ‎04-02-2017
Location: US
Views: 979
Message 53 of 60

Re: Moto Z2 Play proximity sensor

It does it whenever something crosses close to the sensor no matter what the situation. I ran the Moto Help app about a month ago and it fixed it for a couple weeks but then it came back. I tried that again and it's working normally now. I'll let you know if it starts up again and post some video if different situations if it does. Thx Rich!

Senior MotoAgent
Senior MotoAgent
Posts: 6,567
Registered: ‎03-05-2018
Location: US
Views: 952
Message 54 of 60

Re: Moto Z2 Play proximity sensor

Thanks addam12,

 

I appreciate your cooperation with this. Let me know if the issue persists, and also, try testing other apps and see if it will do the same. 

 

Best regards,
Rich
Motorola Support

Biji_moto
Blue Screen Again
Posts: 30
Registered: ‎08-01-2017
Location: ID
Views: 841
Message 55 of 60

Re: Moto Z2 Play proximity sensor

Bye bye moto 🤗

Sameer95
Blue Screen Again
Posts: 11
Registered: ‎03-07-2018
Location: IN
Views: 390
Message 56 of 60

Re: Moto Z2 Play proximity sensor

it doesn't help
Senior MotoAgent
Senior MotoAgent
Posts: 6,567
Registered: ‎03-05-2018
Location: US
Views: 385
Message 57 of 60

Re: Moto Z2 Play proximity sensor

Hi Sameer95,

 

Thanks for the post. May I know what have you tried and done so far? I'd like to help.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

SMotoZ
What's DOS?
Posts: 1
Registered: ‎08-09-2019
Location: US
Views: 353
Message 58 of 60

Z2 play screen goes black while making call

The Z2 play phone screen goes black while making a call and doesn't open up till the call is not ended. This is happening since last system update completed a week back.

Senior MotoAgent
Senior MotoAgent
Posts: 6,567
Registered: ‎03-05-2018
Location: US
Views: 296
Message 59 of 60

Re: Z2 play screen goes black while making call

Hi SMotoZ,

 
Just merged your post on this thread. Please try some of the suggestions provided here. 
 
Best regards,
Rich
Motorola-Lenovo Support
JAIMEDANTAS
What's DOS?
Posts: 1
Registered: ‎09-21-2019
Location: BR
Views: 115
Message 60 of 60

Re: Z2 play screen goes black while making call

after spending an entire day trying to figure it out a solution for this problema, I finally solve my issue. After replacing my scree, the proximity sensor only works by pressing my screen with my finger. To address this issue, I installed the APP Poximity Sendor Reset/Repair (a hammir icon) and reset the sensor using the follow trick:

1 - when it asks for the fisrt step, just do it normally

2 - when it asks for covering the sensor, press the scress really hard and do not block the sensor. It is important to press with strong force to make sure the sense will work is this moment. 

3 - click next and reboot the cel

 

My cellphone is Moto Play 2. 

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