01-25-2019 09:35 AM
Thanks for the helpful video. I just have a question, is it also happening when you're not blocking the sensor? Have you tried other apps and see if you can duplicate the same happening? Make sure apps are up to date in Playstore.
01-26-2019 12:22 PM
It does it whenever something crosses close to the sensor no matter what the situation. I ran the Moto Help app about a month ago and it fixed it for a couple weeks but then it came back. I tried that again and it's working normally now. I'll let you know if it starts up again and post some video if different situations if it does. Thx Rich!
01-28-2019 09:43 AM
I appreciate your cooperation with this. Let me know if the issue persists, and also, try testing other apps and see if it will do the same.
08-09-2019 09:00 PM
The Z2 play phone screen goes black while making a call and doesn't open up till the call is not ended. This is happening since last system update completed a week back.
09-21-2019 06:05 PM
after spending an entire day trying to figure it out a solution for this problema, I finally solve my issue. After replacing my scree, the proximity sensor only works by pressing my screen with my finger. To address this issue, I installed the APP Poximity Sendor Reset/Repair (a hammir icon) and reset the sensor using the follow trick:
1 - when it asks for the fisrt step, just do it normally
2 - when it asks for covering the sensor, press the scress really hard and do not block the sensor. It is important to press with strong force to make sure the sense will work is this moment.
3 - click next and reboot the cel
My cellphone is Moto Play 2.