08-04-2019 04:51 PM
I'm facing some issues with my Moto Z2 Play when using multi-touch feature.
When I'm holding a touch in a border and then I touch in another screen point (simultaneously), it is not recognize the both touchs..
It is not a problem with the game I'm playing, due I've seen this error even in a multi-touch testing app and Motorola testing... I've checked this issue on internet and there are others Z2 Play's owners which are facing the same issue (starting from 2017)
This issue have never appeared, and this week I've installed a software update.
Is this error related to the sw updated? How can I uninstall it? Motorola, please fix this bug!
08-06-2019 10:46 AM
Thanks for posting. I'd like to confirm, does it only happen when you touch the border screen? Also, does the phone totally not recognizing multi-touch? Can you share me a screenshot of your multi-touch test in the Moto Help app?