cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
RenanNascimento
Blue Screen Again
Posts: 1
Registered: ‎08-04-2019
Location: BR
Views: 165
Message 1 of 2

Moto Z2 play multi touch error

Hi,

 

I'm facing some issues with my Moto Z2 Play when using multi-touch feature.

 

When I'm holding a touch in a border and then I touch in another screen point (simultaneously), it is not recognize the both touchs..

 

It is not a problem with the game I'm playing, due I've seen this error even in a multi-touch testing app and Motorola testing... I've checked this issue on internet and there are others Z2 Play's owners which are facing the same issue (starting from 2017)

This issue have never appeared, and this week I've installed a software update.

 

Is this error related to the sw updated? How can I uninstall it? Motorola, please fix this bug!

 

https://youtu.be/zgwIF4YJAwk

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 119
Message 2 of 2

Re: Moto Z2 play multi touch error

Hi RenanNascimento,

 

Thanks for posting. I'd like to confirm, does it only happen when you touch the border screen? Also, does the phone totally not recognizing multi-touch?  Can you share me a screenshot of your multi-touch test in the Moto Help app?

 

Best regards,
Rich
Motorola-Lenovo Support

 

Top Kudoed Authors