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10-26-2016

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Moto voice not working when phone is locked

2016-10-26, 5:06 AM

Is the Moto Z no longer supporting Moto Voice when the phone is locked? For example, with my previous 2nd gen Moto X, I can say at anytime "hello Moto, call so and so" and the phone would call that person. Now though with my new Moto Z Play, it goes to Google's now page and says " actually I cannot do this when device is locked". This is a major downgrade from the older Moto X if that's the case and I may have to return the beautiful Z. Any way to resolve this? Thanks. 

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11-01-2014

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Re: Moto voice not working when phone is locked

2016-11-15, 20:07 PM

I have the same problem, but I actually noticed it started quite a while ago on my Moto X 2nd Gen, maybe sometime around the end of last year or the beginning of this year. All of a sudden, out of the blue, I could no longer do things like set an alarm or call someone unless I unlocked my phone first, which definitely reduced some of the functionality of Moto Voice. I'd hoped this would be fixed on the Moto Z, but I was wrong.

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12-06-2016

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Re: Moto voice not working when phone is locked

2016-12-06, 15:29 PM

Plzzz help me 

 

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471 Posts

03-08-2013

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Re: Moto voice not working when phone is locked

2016-12-06, 21:52 PM
Help you with what? Lenovo fired the Moto Voice team, the Moto Voice now is just an overlay to Ok Google. So most of the commands are not going to work when the screen is locked except for "What is the time now?"
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3764 Posts

04-04-2013

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Re: Moto voice not working when phone is locked

2016-12-07, 0:26 AM

wrote:

Is the Moto Z no longer supporting Moto Voice when the phone is locked? For example, with my previous 2nd gen Moto X, I can say at anytime "hello Moto, call so and so" and the phone would call that person. Now though with my new Moto Z Play, it goes to Google's now page and says " actually I cannot do this when device is locked". This is a major downgrade from the older Moto X if that's the case and I may have to return the beautiful Z. Any way to resolve this? Thanks. 


I think Google changed the permissions for this with an OS update, Marshmallow maybe?  It only seems to work now if your phone can be unlocked with a Smart Lock feature like Trusted Device, Trusted Location, etc.  I have mine setup to always stay unlocked when paired to my watch, BT car kit, or any of my BT headsets & headphones and it goes staright to the call screen using my voice only.   You could try to setup the Smart Lock - Trusted Voice option and see if that will allow you make a call using voice only since your voice would be set as a Trusted Smart Lock feature.

~Scott
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Re: Moto voice not working when phone is locked

2016-12-07, 23:12 PM

It has nothing to do with Google, Lenovo in it's infinite wisdom fired the Moto Voice Team and Moto Display Team. Now Moto Voice is just an overlay to "Ok Google". This is also the reason why Breathing Notifications,  Attentive Display, Dark hours are all gone

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04-04-2013

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Re: Moto voice not working when phone is locked

2016-12-07, 23:25 PM

wrote:

It has nothing to do with Google, Lenovo in it's infinite wisdom fired the Moto Voice Team and Moto Display Team. Now Moto Voice is just an overlay to "Ok Google". This is also the reason why Breathing Notifications,  Attentive Display, Dark hours are all gone


Layoffs are always sad and unfortunate to hear about.  I'm not sure what good it does to constantly post the same sad news here though?  I was just trying to help offer a possible way to make it work for the folks that had the original question.  My wife and I can both make calls 100% hands free while the screen is locked as long as there is a Trusted Smart Lock in place to unlock the screen.  How is that not an Android / Google security feature?  Do non Moto phones allow total hands free calls using only your voice...when the screen is locked and there are no Trusted Smart Locks?

~Scott
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