07-22-2019 11:44 AM
HAHA no of corse not, i was just able to factory reset and theerefore remove my personal stuff.
As someone else has said it will need a new mobo. well just a graphics chip but i diubt anyone would be able to change just that.
still no offer from motorola to recompense me i notice!
07-22-2019 12:04 PM
Were you not able to wipe it via google account (Android device manager)?
I'm not able to connect via Vysor as probably the USB debugging is not enabled.
As for Lenovo.. pff .. don't wait for them to recognize that they have a design flaw here..
So, I'm staying away from Moto devices and also I'm advising my friends and customers to do the same. Luckily, Pixel 3A is out so I have an alternative for fleet phones.
09-02-2019 10:18 AM - last edited on 09-04-2019 12:15 PM by Agent_Rich
I too have a black screen with no lights. Can't turn data off or anything else. there is nothingl but black on my 4 month old screen. the balttery is charged. I tried the power button, the power button and vol down button. I feel vibration after 20 seconds but not a light to be found. Is there something that can be generated from my laptop? Please respond to me via email also. this is the first time I've used a forum. Sadly I've seen many same problems on this forum.
Edited: for privacy - Rich
09-05-2019 09:31 AM
If you can't get into the recovery mode and the screen is still black even if you have tried booting it while charging it, more likely there's a failure with hardware. You can also try connecting your phone to a computer and see if it helps. Otherwise, it is recommended to send the phone for repair/replacement.