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83 Posts

09-07-2011

United States

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Moto z Play xt1635 - Android 7.1.1 Update

2017-04-16, 22:27 PM

I just bought this phone after I found out it was being updated from Marshmallow to Nouget. But now the problem with the Bluetooth has been resolved in 7.1.1, HOWEVER currently (as of April 16, 2017) the XT1635 is still stuck at 7.0. As a result, my smartwatch keeps dropping connection with the phone, thus screwing up my health data collected by the watch and I'm loosong out on doucmenting my steps, workouts, heart-rate... 

 

This is TERRIBLE SERVICE from Lenovo/Motorola!!! Therefor, I am returning this phone tomorrow. 

 

I saw an answer in one of the forums that Lenovo does not announce release dates beforehand, I understand this, but when you have a CRITICAL UPDATE you either need to roll it out quicker than wjat you are currently doing, or announce a release date. This is NOT ROCKET SCIENCE. 

 

This purchase was a waste of time and money, (15% restocking fee). 

 

NEVER AGAIN LENOVO/MOTOROLA, NEVER AGAIN. I'm going back to Samsung, Pixel, LG, Hauwei or anything other than you. 

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3450 Posts

10-05-2016

PH

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Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-04-17, 15:51 PM

Hi jonnybb1,

 

 I understand you want to get an update for your phone.  None of our phones have been updated to 7.1 as this update hasn't been released yet. There are no updates on when will this phone get this update.  Updates are being released by region and per device. As you may notice, after those phones which were just updated to the latest version experiencing some issues. There is no such thing as updating all phones to the latest version at the same time. We have to be aware of what is happening after updating devices to the latest version for us to know what could be done before deploying the update to other phones. This can be a good idea to be aware of a major or any other update before installing it. We appreciate our customers' patience.

 

Regards,
Jess
Motorola Support

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174 Posts

12-08-2015

SI

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Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-04-18, 12:14 PM
7.1 is in testing phase
Moto X4
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9 Posts

05-11-2017

NL

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  • Message 4 of 11

Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-05-11, 15:00 PM

Responds from z play

Came from g3 rd edition

Phone is working also bleu tooth

Guy is gone he left.i felt just cause a update some one return a phone

I think its stupid

What i understand is levono or with

Levono its divicult to know for updates i am on android 7.0

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15 Posts

05-27-2017

SE

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  • Message 5 of 11

Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-05-30, 20:40 PM

Hi. Who can help about android 7.1.1. my phone at the moment have android 7.0 can i update it to 7.1.1.and why not coming updates from phone 

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1 Posts

06-02-2017

AR

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Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-06-03, 0:06 AM

**edited for profanity and personal attacks**

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4197 Posts

02-25-2016

US

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Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-06-03, 12:51 PM

@Lautta17 please review the community guidelines, this is a family friendly forum

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
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4 Posts

08-02-2017

DE

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Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-08-02, 19:03 PM

When do we get the Update?

 

i´m still on April 2017

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1 Posts

09-24-2016

IN

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  • Message 9 of 11

Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-08-05, 9:24 AM

I got an update of 1GB FOR nougat 7.1.1 on 4/7/17

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4 Posts

08-02-2017

DE

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  • Message 10 of 11

Re: Moto z Play xt1635 - Android 7.1.1 Update

2017-08-05, 11:07 AM

from which country are you?

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