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Moto z play Droid apps close

2020-03-23, 9:12 AM
Apps close as if I had pressed the home button.
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Re:Moto z play Droid apps close

2020-03-23, 13:59 PM

Hi Kg27,

 

I appreciate your post but I'm not sure what you meant with your statement, can you elaborate or provide further details? I'd like to help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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Re:Moto z play Droid apps close

2020-03-23, 16:02 PM
When I am using an app on my phone such as Google the app will minimize and I will be returned to the home screen random as if I pressed the virtual home button at the bottom of the screen. This started happening about a month ago.
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Re:Moto z play Droid apps close

2020-03-24, 13:10 PM

Hi Kg27,

 

Thanks for explaining. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data to see if they are a source of problems.

See here for the instruction. 

 

Also, does this happen if the phone is just sitting on a table or only when holding? When this happen, is the phone connected to a charger?

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto z play Droid apps close

2020-03-24, 15:18 PM
I entered serial number in personal information. This happens when I am using an app. I think it happens with all apps.
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Re:Moto z play Droid apps close

2020-03-25, 12:14 PM

Hi Kg27,

 

Thank you. Can you please confirm and observe the scenario I provided above? Let me know if you can duplicate this without holding the phone and if it's connected or not with the charger. Thanks. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Moto z play Droid apps close

2020-03-25, 18:26 PM
Occurrence is truly random. It happens when not charging and on table using pen instead of finger. And it happens when it's not being touched.
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Re:Moto z play Droid apps close

2020-03-26, 4:47 AM
It also happens when it's mounted on the windshield of the car using Google maps specifically Google maps minimizes to a small window. I cleared the launcher data but it didn't help.
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  • Message 9 of 27

Re:Moto z play Droid apps close

2020-03-26, 15:06 PM

Hi Kg27,

 

I'm discussing this with my team and we're still trying to get its root cause. Can you please make sure all apps are up to date in Play Store. Once made sure all apps are up to date, observe if you'll encounter the same behavior. Take note of the app and check if it has an update in Play Store. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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17 Posts

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  • Message 10 of 27

Re:Moto z play Droid apps close

2020-03-27, 13:28 PM
All apps up to date and it happens with all apps. Over 1GB free RAM.
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