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20 Posts

10-02-2018

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  • Message 21 of 31

Re:Moto z play Droid apps close

2020-04-01, 1:54 AM

Thanks. Now I am subscribed. 

I just wanted to learn how to locate and delete bug reports stored on my phone to save space on my phone. I had no problem finding them on google drive where I uploaded them.

Might resetting my phone fix it? I don't want to reset if it is not going to help.

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20 Posts

10-02-2018

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  • Message 22 of 31

Re:Moto z play Droid apps close

2020-04-01, 17:27 PM
I sent direct message today regarding safe mode. I tried safe mode and issue has not appeared but I enjoy my phone more in non-safe mode.
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20 Posts

10-02-2018

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  • Message 23 of 31

Re:Moto z play Droid apps close

2020-04-02, 11:25 AM
My issue sounds like this one https://forums.androidcentral.com/samsung-galaxy-note-8/894763-apps-keep-minimizing-back-home-screen-2.html
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14293 Posts

03-05-2018

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Re:Moto z play Droid apps close

2020-04-02, 12:43 PM

Hi Kg27,

 

Thanks for following up. I was discussing this with the team yesterday and we would like to see if this behavior is related to the Verizon's security & privacy app. If you have the Verizon Security & Privacy or Verizon Digital Secure app, kindly try the following:

 

Go to Settings > Apps > Tap on the 3 vertical dots (upper right corner) > Show System >  "Verizon Security & Privacy" or "Digital Secure" > Tap the 3 vertical dots > Uninstall Updates or simply tap Disable

 

Once done, kindly make your observations and let us know here if that helps. Thanks!

 

 

Best regards,
Rich
Motorola-Lenovo Support



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20 Posts

10-02-2018

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Re:Moto z play Droid apps close

2020-04-03, 20:19 PM
I disabled Verizon security and privacy but all apps still get minimized. Thanks.
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20 Posts

10-02-2018

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  • Message 26 of 31

Re:Moto z play Droid apps close

2020-04-06, 14:29 PM
Thanks. These are my background apps. Which do you think it could be? It's interesting lastpass is not shown as a service.
Screenshot_20200406-101315~2.png Screenshot_20200406-101713.png Screenshot_20200406-101741.png Screenshot_20200406-102021.png Screenshot_20200406-102003.png Screenshot_20200406-102042.png Screenshot_20200406-102131.png
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14293 Posts

03-05-2018

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  • Message 27 of 31

Re:Moto z play Droid apps close

2020-04-06, 15:52 PM

Hi,

 

Can you check if you can disable the following apps:

 

1. Verizon App Manager, and 2. My Verizon Services. 

 

Mostly, we focused on Verizon applications. Some users confirmed after disabling they're not experiencing the same behavior. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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20 Posts

10-02-2018

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Re:Moto z play Droid apps close

2020-04-07, 1:43 AM
Thanks. Note: Verizon app manager downgrades to mobile services manager. I'll let you know how it goes.
Screenshot_20200406-213842.png
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14293 Posts

03-05-2018

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Re:Moto z play Droid apps close

2020-04-08, 18:36 PM

Hi,

 

Sure, please let me know if that fixes it. Thanks.



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0 person found this solution to be helpful.

This helped me too

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20 Posts

10-02-2018

United States of America

18 Signins

98 Page Views

  • Posts: 20
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  • Message 30 of 31

Re:Moto z play Droid apps close

2020-04-14, 5:55 AM

It worked! 

The solution is disable these Verizon apps: Verizon services manager and Verizon app manager AKA mobile services manager. 

Thank you and please thank your team for me.

 

How do I delete the bug reports from my phone? I can't find them to delete them. I understand they are on my phone and my google drive.

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