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Moto z play getting stuck on outgoing call

2018-12-31, 16:34 PM

Hello moto.....

 

My moto z play (Oreo updated ) last few days getting stuck on dialling  every number .just on dialling any number screen goes blank for 5 to 6 seconds and then process of outgoing call happens...It's very irritating..Pls provide solution asap..

 

 

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34 Posts

05-19-2017

IN

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  • Message 2 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-01, 14:52 PM

Hello moto...

 

Would u please revert for solution.....

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9843 Posts

03-05-2018

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  • Message 3 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-02, 17:49 PM

Hi Draj1,

 

Thanks for posting. I'd like to help. Can you send us a video showing this?  Also, please check if this will happen in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks!

 

Best regards,
Rich
Motorola Support



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34 Posts

05-19-2017

IN

125 Signins

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  • Posts: 34
  • Registered: ‎05-19-2017
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  • Views: 1379
  • Message 4 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-04, 10:38 AM

Hi..

 

No problem in Safe Mode.....

Without safe mode problem persisting....Pls share solution....

 

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9843 Posts

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  • Message 5 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-04, 19:48 PM

Hi Draj1,

 

Thanks for testing. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here.  Thanks.

 

Best regards,
Rich
Motorola Support



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34 Posts

05-19-2017

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  • Posts: 34
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  • Message 6 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-05, 5:48 AM

Hi...

I have updated my profile..Pls go though it.. my  phone carrieres are BSNL & JIO.Especially i use JIO(which was not mentioned in list)

Motorola privacy are on in settings.

Pls go through all sources and do the needful.

 

Draj1.

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34 Posts

05-19-2017

IN

125 Signins

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  • Posts: 34
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  • Message 7 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-07, 4:27 AM

Hi Rich

 

Pls provide solution......

 

Draj1.

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34 Posts

05-19-2017

IN

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  • Posts: 34
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  • Message 8 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-08, 8:32 AM

Hello moto...

 

Why any moto agent is not responding?????????

 

Is anybody have its solution.... pls post it asap....

 

 

Draj1

 

 

 

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9843 Posts

03-05-2018

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  • Message 9 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-09, 18:01 PM

Hi Draj1,

 

Thanks for updating your profile. If it doesn't happen in safe mode, it could be a third-party app causing an issue. I checked your profile, the one that's crashing most is the ncpi. I would recommend to uninstall the app and see how it goes. I would also recommend uninstalling the recent apps you installed/updated prior to this. Let me know. 

 

Best regards,
Rich
Motorola Support



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34 Posts

05-19-2017

IN

125 Signins

1379 Page Views

  • Posts: 34
  • Registered: ‎05-19-2017
  • Location: IN
  • Views: 1379
  • Message 10 of 19

Re: Moto z play getting stuck on outgoing call

2019-01-11, 7:02 AM

Hi Rich..

 

not getting ncpi???

 

recently installed apps deleted but problem is still persisting...Also I cleared chache also...

 

Draj1.

 

 

 

 

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