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Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 701
Message 1 of 19

Moto z play getting stuck on outgoing call

Hello moto.....

 

My moto z play (Oreo updated ) last few days getting stuck on dialling  every number .just on dialling any number screen goes blank for 5 to 6 seconds and then process of outgoing call happens...It's very irritating..Pls provide solution asap..

 

 

Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 636
Message 2 of 19

Re: Moto z play getting stuck on outgoing call

Hello moto...

 

Would u please revert for solution.....

Senior MotoAgent
Senior MotoAgent
Posts: 7,085
Registered: ‎03-05-2018
Location: US
Views: 616
Message 3 of 19

Re: Moto z play getting stuck on outgoing call

Hi Draj1,

 

Thanks for posting. I'd like to help. Can you send us a video showing this?  Also, please check if this will happen in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks!

 

Best regards,
Rich
Motorola Support



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Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 586
Message 4 of 19

Re: Moto z play getting stuck on outgoing call

Hi..

 

No problem in Safe Mode.....

Without safe mode problem persisting....Pls share solution....

 

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Senior MotoAgent
Senior MotoAgent
Posts: 7,085
Registered: ‎03-05-2018
Location: US
Views: 577
Message 5 of 19

Re: Moto z play getting stuck on outgoing call

Hi Draj1,

 

Thanks for testing. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here.  Thanks.

 

Best regards,
Rich
Motorola Support



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Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 558
Message 6 of 19

Re: Moto z play getting stuck on outgoing call

Hi...

I have updated my profile..Pls go though it.. my  phone carrieres are BSNL & JIO.Especially i use JIO(which was not mentioned in list)

Motorola privacy are on in settings.

Pls go through all sources and do the needful.

 

Draj1.

Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 533
Message 7 of 19

Re: Moto z play getting stuck on outgoing call

Hi Rich

 

Pls provide solution......

 

Draj1.

Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 511
Message 8 of 19

Re: Moto z play getting stuck on outgoing call

Hello moto...

 

Why any moto agent is not responding?????????

 

Is anybody have its solution.... pls post it asap....

 

 

Draj1

 

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 7,085
Registered: ‎03-05-2018
Location: US
Views: 481
Message 9 of 19

Re: Moto z play getting stuck on outgoing call

Hi Draj1,

 

Thanks for updating your profile. If it doesn't happen in safe mode, it could be a third-party app causing an issue. I checked your profile, the one that's crashing most is the ncpi. I would recommend to uninstall the app and see how it goes. I would also recommend uninstalling the recent apps you installed/updated prior to this. Let me know. 

 

Best regards,
Rich
Motorola Support



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Draj1
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Posts: 34
Registered: ‎05-19-2017
Location: IN
Views: 453
Message 10 of 19

Re: Moto z play getting stuck on outgoing call

Hi Rich..

 

not getting ncpi???

 

recently installed apps deleted but problem is still persisting...Also I cleared chache also...

 

Draj1.

 

 

 

 

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