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Senior MotoAgent
Senior MotoAgent
Posts: 3,896
Registered: ‎03-05-2018
Location: US
Views: 107
Message 11 of 15

Re: Moto z play getting stuck on outgoing call

Hi Draj1,

 

The app is called BHIM Axis Pay. That's the one we need to uninstall. Let me know if that causes the issue. 

 

Best regards,
Rich
Motorola Support

 

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Draj1
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Posts: 29
Registered: ‎05-19-2017
Location: IN
Views: 94
Message 12 of 15

Re: Moto z play getting stuck on outgoing call

Hi Rich

 

The same was also uninstalled but no change in problem..I have uninstalled most of the app my phone...

 

Pls provide solution..Truly it's so irritating....

 

Draj1.

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,896
Registered: ‎03-05-2018
Location: US
Views: 66
Message 13 of 15

Re: Moto z play getting stuck on outgoing call

Hi Draj1, 

 

Thanks for trying. Let's uninstall the apps you recently installed and updated prior to this. If the issue persists, we recommend doing a full factory data reset without restoring your apps. We suspected that this is caused by one of your third-party apps. If you have important files please back them up so you won't lose them. Let me know how it goes and if you have a question. Thanks.

 

Best regards,
Rich
Motorola Support

Draj1
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Posts: 29
Registered: ‎05-19-2017
Location: IN
Views: 39
Message 14 of 15

Re: Moto z play getting stuck on outgoing call

Hi Rich

 

I did factory reset yesterday...now no stuck on outgoing calls..thanks for solution.

 

regarding same issue if any query occur..will update on forum. pls suggest some Do's and Don'ts for future care.

 

Draj1.

Senior MotoAgent
Senior MotoAgent
Posts: 3,896
Registered: ‎03-05-2018
Location: US
Views: 24
Message 15 of 15

Re: Moto z play getting stuck on outgoing call

Hi Draj1,

 

Thank you for trying. Try installing your apps one at a time, until we found out which one is causing an issue. Let me know if you need further help. Thanks. 

 

Best regards,
Rich
Motorola Support

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