08-31-2018 09:10 AM
09-04-2018 08:18 AM
If the phone is just slow charging for both original charger and another charger we can try resetting the phone to its factory settings to confirm if this is a hardware related concern. Just go to Settings > type Factory data reset in the search bar. If you have important files kindly back them up to make sure you won't lose any of it. I would suggest not to automatically reinstall your third-party apps so we can isolate that factor. Observe the charging speed without any third-party apps/files reinstalled on the phone. Let me know how it goes. Thanks.
Are you having the same concern? There's no native way for us to revert back to the previous OS. Please follow the suggested troubleshooting steps on this thread. Thanks.
10-10-2018 08:04 PM
03-13-2019 08:46 PM
I am having the same exact problem. I have already tried all the recommended troubleshooting, including charging the phone in safe mode, and doing a factory reset, both with no luck. This problem begin after updating 2 Oreo. I can literally leave my phone plugged in from midnight to 9 a.m. and it will only charged up to between a 15% and 20% charge. Please help!
03-14-2019 02:46 PM
Since you have already done Safe mode and Factory Data Reset. I suggest to calibrating your battery by following these steps:
Please let us know if it works.
03-18-2019 08:23 PM
In sorry if my initial post wasnt clear.. The phone will not charge while plugged in and powered on. It will only charge while plugged in and powered off (I am using the turbo charger that the phone came with). Therefore, I cannot reboot, plug in, and leave plugged in until it is fully charged. I can, however, plug in and let it charge while it is powered off. I'll touch base when I hit 100%. It is currently at 81%. It took 4 full days to get from 0% to 81%. Thank you for your help.
03-19-2019 07:49 AM
Are you using the charger that came in with the phone? Have you tried using other chargers? Are you using an SD Card? If yes, try to remove the SD card then charge the phone.
03-20-2019 05:46 AM
Yes, I'm using the charger that came with the phone.. The turbo charger. Yes, I've tried other chargers. They're all the same as far as the speed of charging, and only working if the phone is powered off. Yes, I do have an SD card inserted. I will try removing it and see if that helps. Thank you.