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10-19-2016

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Moto z play unable to connect to pc

2016-10-19, 19:18 PM

Hi Team, 

 

Yesterday got delivered my brand new Moto z play mobile.  Today I tried connecting my mobile to Pc.  None of USB connectivity options worked.  I installed Moto manager application in Pc. Using Windows 10. Please do needful. 

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28303 Posts

02-02-2016

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Re: Moto z play unable to connect to pc

2016-10-19, 19:30 PM

wrote:

Hi Team, 

 

Yesterday got delivered my brand new Moto z play mobile.  Today I tried connecting my mobile to Pc.  None of USB connectivity options worked.  I installed Moto manager application in Pc. Using Windows 10. Please do needful. 


Moto Device manager is not needed. 

 

Does your PC see any device at all? Device manager show explanation point? If so, you need the windows media pak so that the phone is seen as an MTP. Also make sure your cable is not charge only. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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3 Posts

10-19-2016

IN

3 Signins

53 Page Views

  • Posts: 3
  • Registered: ‎10-19-2016
  • Location: IN
  • Views: 53
  • Message 3 of 3

Re: Moto z play unable to connect to pc

2016-10-20, 4:21 AM

Hi, 

 

Thanks for your response. 

 

Pc doesn't showing any device connected.  I changed USB connectivity options as mtp and file transfers but unable to see device in Pc. I need to copy my old phones backup to my new phone.  Driver URL provided in site is not available.  Please help. 

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