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Paper Tape
Posts: 4
Registered: ‎02-15-2017
Location: IN
Message 1 of 6 (1,081 Views)

Nougat update moto z play

After naugat I am not able to update my apps from play store....

Moto Sr Moderator
Posts: 4,577
Registered: ‎06-18-2010
Location: United States
Message 2 of 6 (1,036 Views)

Re: Nougat update moto z play


RS10 wrote:

After naugat I am not able to update my apps from play store....


Hi!

 

Could you please provide more details? 

Does it not show any updates? 

Are you logged into your Google Account?

Does the play store show updates are available for the apps you have installed?

 

Thanks,

J

Paper Tape
Posts: 4
Registered: ‎02-15-2017
Location: IN
Message 3 of 6 (1,028 Views)

Re: Nougat update moto z play

Yes I can download over wifi but not over my data connection , I checked all the settings but still not able to do so.....😢

Paper Tape
Posts: 4
Registered: ‎02-15-2017
Location: IN
Message 4 of 6 (1,027 Views)

Re: Nougat update moto z play

Yes I can download over wifi but not over my data connection , I checked all the settings but still not able to do so.....😢
Moto Sr Moderator
Posts: 4,577
Registered: ‎06-18-2010
Location: United States
Message 5 of 6 (1,023 Views)

Re: Nougat update moto z play


RS10 wrote:
Yes I can download over wifi but not over my data connection , I checked all the settings but still not able to do so.....😢

Hello

 

The only two places that I know of to restrict your data connection are in the play store menu -> settings. In there you have a "Auto-update apps" you could have this set to Wifi only.

 

And in the Settings -> data usage -> mobile data. If this is off, you will not get any mobile data.

 

Also double check that you're logged into your Google account. 

You could clear the data of the play store app.

 

https://www.youtube.com/watch?v=5oK4800s-kY&feature=youtu.be&list=PLyXOE-Pa71dH8GIPdcNf8qtZuGcy6WQnU

 

Check those out.

 

Thanks,

J

Paper Tape
Posts: 4
Registered: ‎02-15-2017
Location: IN
Message 6 of 6 (940 Views)

Re: Nougat update moto z play

Already I checked both of these settings still I can't update or download any app from play store. Not even me, my some of friends also facing the same problem. This time Moto made huge mistake by giving this update without checking. Lot of peoples facing trouble for this update only on moto phones.

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