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28352 Posts

02-02-2016

United States of America

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  • Message 11 of 112

Re: Pokemon Go Plus not connecting

2017-08-14, 17:40 PM

wrote:

Well now that the problem is known I assume someone will get around to fixing the issue.  Even is it means letting us go back to 7.0 one way or another.


The links i read indicate it is a problem with the Pokemon device and affects ios and android - there were steps to reset the pokemon device - others were getting the passcode prompt until then too. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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15 Posts

08-11-2017

United States of America

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  • Message 12 of 112

Re: Pokemon Go Plus not connecting

2017-08-14, 17:48 PM

Both of those posts are nearly a year old, and the issues mentioned there were solved by a patch to the Pokemon Go app a few months ago.  The version they mentioned was 0.57.0, current version is 0.69.1.

 

I should note that I tried connecting my PoGo Plus to two other phones over the weekend (my mom's and my brother's) and had no connection issue from either one.  So this is definitely a security patch problem.

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28352 Posts

02-02-2016

United States of America

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  • Message 13 of 112

Re: Pokemon Go Plus not connecting

2017-08-14, 17:55 PM

wrote:

Both of those posts are nearly a year old, and the issues mentioned there were solved by a patch to the Pokemon Go app a few months ago.  The version they mentioned was 0.57.0, current version is 0.69.1.

 

I should note that I tried connecting my PoGo Plus to two other phones over the weekend (my mom's and my brother's) and had no connection issue from either one.  So this is definitely a security patch problem.


OK, I don't have one, but i did pass on the information. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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1 Posts

08-15-2017

Australia

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  • Message 14 of 112

Re: Pokemon Go Plus not connecting

2017-08-15, 15:23 PM

I'm having the same problem since the latest update. The Pokemon go plus worked fine on my moto z play prior to the update. Now I'm getting the exact same message "incorrect pin or passkey". 

I put a new battery into the pogo plus and tried resets. I tried the Pokemon go plus on a different phone and it worked fine. 

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2 Posts

08-16-2017

Belgium

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  • Message 15 of 112

Re: Pokemon Go Plus not connecting

2017-08-16, 8:15 AM

Same issue... please fix fast or let us revert to 7.0

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2 Posts

08-16-2017

Belgium

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  • Message 16 of 112

Re: Pokemon Go Plus not connecting

2017-08-16, 8:33 AM

reddit is also full of posts like these

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3 Posts

01-18-2014

United States of America

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  • Message 17 of 112

Re: Pokemon Go Plus not connecting

2017-08-18, 2:13 AM

I have also not been able to connect my Go Plus since that update. I have tried all of the steps mentioned in this thread, but nothing has let me pair it again either. So frustrating.

 

My phone doesn't give me that same passkey error, but when I try to connect the Go Plus, it sees the device, registers it, and then says it failed to connect. Everything was working fine before the phone updated.

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9 Posts

08-18-2017

Brazil

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  • Message 18 of 112

Re: Pokemon Go Plus not connecting

2017-08-18, 11:12 AM

Hello, I can't connect my Pokemon Go Plus device with my Moto Z Play 7.1.1 too, after doing every troubleshooting avaible on the internet, including a factory reset.

 

I created a thread on reddit 20 days ago about this problem and since then it has been receiving daily replies of people who claim are having the same issue, and it looks like it's widespread to both Moto Z Play 7.1.1 and Moto Z2 Play 7.1.1, althoug I don't have a Z2 Play to test it myself.

 

I must note that my other bluetooth devices such as Moto 360 and wirelless earphones work fine, just the Pokemon Go Plus device is failing to connect after the Android update.

 

I have contacted Motorola on facebook chat and they were not helpful at all. I hope here in this forum we have people who can track it down and fix this issue for good.

 

Here is my latest Reddit thread about the issue if someone is interested.

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13 Posts

06-02-2009

Germany

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  • Message 19 of 112

Bluetooth device Pokemon Go Plus does not work anymore after update to 7.1

2017-08-20, 8:54 AM

Hi,

 

after updating my Z Play 1st Generation to the new 7.1 update (Europe) my Pokemon Go Plus does not work anymore, it can not connect.

 

It worked fine still on 7.0.

 

There are many more users with the same problem here:

https://www.reddit.com/r/Moto_Z/comments/6ps9w5/cant_connect_pokemon_go_plus_with_moto_z_play_711/

 

Please advise how to fix that or release a fixing update for that ASAP.

Otherwise please advise how I can downgrade to 7.0 again!

 

Thanks and regards

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13 Posts

06-02-2009

Germany

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  • Message 20 of 112

Re: Pokemon Go Plus not connecting

2017-08-20, 9:08 AM

I have the same problem, Pokemon Go Plus does not work anymore with my Z Play 1st generation after upgrading to 7.1.1. Still worked fine with 7.0!

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