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Moto Z Phones - Mod CapableMoto Z Play
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9 Posts

08-18-2017

Brazil

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  • Message 31 of 112

Re: Pokemon Go Plus not connecting

2017-09-13, 0:20 AM

Hey guys, /u/MotoAgents actually replied to my thread on Reddit, saying they are working on fixing this issue, yay!

 

Full reply:

 

"Hi Everyone,

Thanks for bringing this to our attention. Our team is working on it, investigating and see what could it fix it. We'll update our users once we heard an update, thanks.

For Pokemon Go Plus. Per their support site, this appears to happen with quite a few models of phone. However please try these steps provided by Pokemon Go Support: Disable WiFi Disable Wi-Fi Scanning and Bluetooth Scanning. This will prevent location services from using WiFi after you've turned it off Settings --> Location --> Click the three dots in the upper right --> Scanning --> Deselect both Wi-Fi scanning and Bluetooth scanning. Restart your phone Open Pokémon GO, and go to Settings --> Pokémon GO Plus Place the Pokémon GO Plus about 6 feet from your phone. (This step is important.) Click the button on your Pokémon GO Plus, and it should show up in the menu. Click on it. Go back to the main screen. If the Pokémon GO Plus icon is grayed out, click it again. Your Pokémon GO Plus should pair.

-Jess"

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15 Posts

08-11-2017

United States of America

19 Signins

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  • Message 32 of 112

Re: Pokemon Go Plus not connecting

2017-09-13, 0:31 AM

I tried the steps they gave you just now, since the Pokemon Go app updated to 0.75.0 today, but it's still not connecting.  It's not an app issue, it's an OS issue.  Hoping Oreo fixes this.

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9 Posts

08-18-2017

Brazil

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  • Location: Brazil
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  • Message 33 of 112

Re: Pokemon Go Plus not connecting

2017-09-13, 0:37 AM

Yeah, these generic steps from Pokemon Go page don't work at all for the Moto Z Play 7.1.1, we already knew that. The good news though is that Motorola acknowledges the issue, saying they're investigating and working on a fix. I just hope it don't take too long.

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3 Posts

01-18-2014

United States of America

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  • Location: United States of America
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  • Message 34 of 112

Re: Pokemon Go Plus not connecting

2017-09-13, 17:00 PM

I really hope it doesn't take forever to fix this.  I had just bought my Go Plus before the update that broke everything, so it would be nice to actually use it finally.

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9 Posts

09-12-2017

Brazil

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  • Message 35 of 112

Re: Pokemon Go Plus not connecting

2017-09-16, 0:45 AM

I tried the steps too and my Pokemon GO Plus doesn't work at all. This 7.1.1 version just ruined everything. 

 

Thank you, Lenovo, now my Pokémon go Plus is useless!

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1 Posts

09-19-2017

United States of America

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  • Message 36 of 112

Re: Pokemon Go Plus not connecting

2017-09-19, 12:44 PM

This did not work. Tried it several times. When trying to pair the go plus to the phone, I keep getting a screen that pops up that says invalid password or passkey. Yet there is no screen that pops up to prompt me to enter one. 

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2 Posts

09-21-2017

Poland

5 Signins

39 Page Views

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  • Registered: ‎09-21-2017
  • Location: Poland
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  • Message 37 of 112

Re: Pokemon Go Plus not connecting

2017-09-21, 19:42 PM

I also have same problem with PokeGo+ after updating to 7.1.1  on my Moto Z Play - i get "...incorrect pin or passkey" meesage and nothing helps

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1 Posts

09-23-2017

United States of America

1 Signins

8 Page Views

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  • Registered: ‎09-23-2017
  • Location: United States of America
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  • Message 38 of 112

Re: Pokemon Go Plus not connecting

2017-09-23, 11:00 AM

I am having the same issue.  Invalid Passkey.  Nothing I try or do looking stuff up will get it to connect.  The base problem is the phone detecting this as a device at all.  Nothing to do with Pokemon Go the applicaiton itself.  

 

Certainly hope it gets fixed soon.

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13 Posts

06-02-2009

Germany

23 Signins

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  • Location: Germany
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  • Message 39 of 112

Re: Pokemon Go Plus not connecting

2017-09-23, 18:32 PM

Just get a Go-Tcha from Codejunkies.

 

It is the only real working solution currently and way more faster than waiting for a firmware from Motorola which fixed the problem, which may never happen.

 

I was extremly unhappy that my Go+ did not work anymore with my Z Play which enjoy very much.

 

The Go+ problem with IOS11 will be solved extremly fast, but not for the Z Play, because there are too few users owning it.

 

Just save yourself the hassle and sell your Go+ and get a Go-Tcha.

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15 Posts

08-11-2017

United States of America

19 Signins

126 Page Views

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  • Location: United States of America
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  • Message 40 of 112

Re: Pokemon Go Plus not connecting

2017-09-25, 0:10 AM

Just get a Go-Tcha from Codejunkies.

 

Simple solution, except I like using official product, since unofficial stuff can result in an account ban.  Plus I don't exactly have money to go drop on every single new device when the last one stops working.  I want the one I paid for, the official one that's supposed to work, to be fixed.  Which means the patch needs to be included in the next Android or Moto update.

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