01-23-2019 11:09 AM
Hey, I've had my z2 play for over a year now, and the media and phone call audio is stuck in headphone mode. Plugging in and unplugging headphones doesn't seem to be working this time, and I've restarted a few times to see if that will help. I'd like to be able to use my phone as a phone, but right now I can't unless I have headphones handy. Had anyone else has this issue, and if so, how did you fix it? Last time this happened I just popped in some headphones and unplugged them and it worked great.
01-24-2019 02:18 PM
Thanks for reaching us. Please try to test your headphone using the Device Help/Moto Help app > Hardware Test > Audio Connection. Let me know the results.
09-23-2019 10:03 PM