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Fanfold Paper
Posts: 6
Registered: ‎03-07-2016
Location: North America
Message 1 of 3 (526 Views)

Unlocked Moto Z Play microphone quit working

I bought a Moto Z Play from Best Buy unlocked.  It was working fine for the first two days.  I'm not sure if it was connecting the phone to my car's blue tooth audio or what for the first time this morning, but now nobody can hear me talk.  You can hear thumps around the microphone, but no audio from me.  I was a few security revisions behind and have updated to the latest available with no change.  Soft reset of the device...no change.  Google searching I can find a lot about the older Moto X devices, but not much on the Z Play.

Senior MotoAgent
Posts: 1,137
Registered: ‎07-12-2014
Location: PH
Message 2 of 3 (509 Views)

Re: Unlocked Moto Z Play microphone quit working

Hi lip008,

 

Please test in safe mode to eliminate the likelihood that a third-party app is causing this. You may refer to this link for the safe mode steps: https://www.youtube.com/watch?v=IYWFXOI_upM

 

Would you please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 


Regards,
JM
Motorola Support

Fanfold Paper
Posts: 6
Registered: ‎03-07-2016
Location: North America
Message 3 of 3 (445 Views)

Re: Unlocked Moto Z Play microphone quit working

Thank you for the reply. I did a factory reset and the issue didn't go away. That should eliminate any third party apps causing the issue. I ended up sending it because it's still under warranty.
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