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Moto Z Phones - Mod CapableMoto Z Play
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8 Posts

03-07-2016

US

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Unlocked Moto Z Play microphone quit working

2017-02-17, 18:28 PM

I bought a Moto Z Play from Best Buy unlocked.  It was working fine for the first two days.  I'm not sure if it was connecting the phone to my car's blue tooth audio or what for the first time this morning, but now nobody can hear me talk.  You can hear thumps around the microphone, but no audio from me.  I was a few security revisions behind and have updated to the latest available with no change.  Soft reset of the device...no change.  Google searching I can find a lot about the older Moto X devices, but not much on the Z Play.

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5405 Posts

07-12-2014

US

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Re: Unlocked Moto Z Play microphone quit working

2017-02-17, 21:39 PM

Hi lip008,

 

Please test in safe mode to eliminate the likelihood that a third-party app is causing this. You may refer to this link for the safe mode steps: https://www.youtube.com/watch?v=IYWFXOI_upM

 

Would you please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 


Regards,
JM
Motorola Support

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8 Posts

03-07-2016

US

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  • Posts: 8
  • Registered: ‎03-07-2016
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Re: Unlocked Moto Z Play microphone quit working

2017-02-20, 15:01 PM
Thank you for the reply. I did a factory reset and the issue didn't go away. That should eliminate any third party apps causing the issue. I ended up sending it because it's still under warranty.
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1 Posts

11-30-2018

ES

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microphone doesn't work

2018-11-30, 22:19 PM

Hi, my Moto z play microphone doesn't work anymore, and I didn't do anything for it not to woek. what can I do now?

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9746 Posts

03-05-2018

US

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Re: microphone doesn't work

2018-12-04, 20:40 PM

Hi lala7,

 

Thanks for posting. Please try testing the Microphone on the Device Help app > Fix > Hardware > Microphone. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



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