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Moto Z Phones - Mod CapableMoto Z Play
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14293 Posts

03-05-2018

United States of America

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  • Message 21 of 27

Re: When I make or recieve calls, the person on the other end can't hear me

2018-12-12, 17:46 PM

Hi Mkmm,

 

Thanks for further explaining. What is the make and model of your car? Also, are you using a customized deck or it's the preinstalled one? Have you tried connecting to another Bluetooth device such as headset and see if the issue will occur? 

 

Best regards,
Rich
Motorola Support



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3 Posts

12-11-2018

United States of America

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  • Message 22 of 27

Re: When I make or recieve calls, the person on the other end can't hear me

2018-12-17, 3:04 AM
My car is a 2017 Kia. It will not work on my suburban either. Is there any way to get rid of the latest update?
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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 23 of 27

Re: When I make or recieve calls, the person on the other end can't hear me

2018-12-20, 15:32 PM

Hi Mkmm,

 

Thanks for confirming. We don't have a native way to roll back to the previous update nor stop the latest update. Let's try testing this with another Bluetooth device, and see if the issue will occur. Also, try unpairing and re-pairing your phone to your car and if you have other connected devices to your car, please unpair all of them, as well as if you have other Bluetooth devices paired with your phone, unpair them as well. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support



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1 Posts

12-22-2018

India

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  • Message 24 of 27

Re: When I make or recieve calls, the person on the other end can't hear me

2018-12-22, 15:44 PM
Hi there,

I'm also having same problem with my Moto Z play.

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 25 of 27

Re: When I make or recieve calls, the person on the other end can't hear me

2018-12-26, 15:27 PM

Hi Supriya011,

 

Thanks for posting. I'd like to help. Can you please elaborate your concern, and the troubleshooting steps you have tried and done so far? Thanks.

 

Best regards,
Rich
Motorola Support



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1 Posts

06-18-2020

United States of America

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  • Message 26 of 27

Re:When I make or recieve calls, the person on the other end can't hear me

2020-06-18, 14:43 PM
Read these forum issues. My Z Play has the same issues. Nothing to do with my car. People can't hear me on a phone call unless I am on speakerphone, and then it's a bit broken up. Happens no matter who I call or calls me. Reception bars are very good. Cell phone is 3 years old now. Problem started about 2 weeks ago. Using 8.0.0 Oreo. Turning off Bluetooth, reboot, doesn't help. So I see all these 'try this try that' responses from Motorola, but no real solutions, only more questions. It's been 2 years since this string started. Has anyone figured it out yet?
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132 Posts

09-11-2019

United States of America

56 Signins

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  • Posts: 132
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  • Message 27 of 27

Re:When I make or recieve calls, the person on the other end can't hear me

2020-06-18, 19:28 PM

Hi Wayne E, 


Thanks for posting. Have you tried the troubleshooting steps that we have provided on this thread? Please let us know. 

 

Best regards, 

Mike 

Motorola Support

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