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UnckeMike
Paper Tape
Posts: 4
Registered: ‎02-02-2019
Location: US
Views: 613
Message 71 of 96

Re: Z Play Screen Lifting from Frame


@sajokaz wrote:

I feel bad for everyone that has this issue.  I have had phones die / fail within warranty and outside of the warranty.  I know it's not a good feeling.  But if the phone is outside the 12 month warranty, what good is contacting a lawyer?  If your car breaks down outside of the manufacturer warranty, do you call a lawyer?  Again, I feel bad for everyone that has these battery & screen problems.  But phones come with a 12 month warranty.  There isn't much we can do when they fail after that, except get a new phone.  I'm also frustrated with ALL cell phone battery manufacturers these days.  It seems like all cell phone batteries are not designed to last as long as they used to.


Takata's "killer" air bag inflators are out of warranty but they're being forced to replace millions of them because they are dangerous.

A swollen/defective lithium battery can burst and cause injuries and fires.

Companies are being held liable by courts for products that they haven't designed or manufactured properly.

A class action suit would be in order in the case of dangerously defective batteries.

 

Master2873
SCSI Port
Posts: 117
Registered: ‎10-13-2016
Location: US
Views: 560
Message 72 of 96

Re: Z Play Screen Lifting from Frame

Here we go again... Not even a year later after Verizon had to replace my device, and this one is doing the same... It seems Motorola can only make trash anymore... Every device I've had of theirs so far has had nothing but hardware failures, and this is by far one of the worst I've had. When I decide to upgrade device, this WILL be the last Motorola device I'll ever own. Lenovo can't even take responsibility for their faulty devices, and is begging for cash it seems.

"Knowing is not enough, we must apply. Willing is not enough, we must do."
-Bruce Lee
narosenberg
Paper Tape
Posts: 3
Registered: ‎01-20-2017
Location: US
Views: 528
Message 73 of 96

Re: Z Play Screen Lifting from Frame

Same failure here, lifting screen.  I have Verizon's insurance, cost me $89 for a like-new z play.  I guess I'll have to either choose a different phone when this happens again, or pony up 90 bucks every year and a half.

 

thechuckmachine
Paper Tape
Posts: 1
Registered: ‎04-14-2019
Location: US
Views: 453
Message 74 of 96

Re: Z Play Screen Lifting from Frame

I had my moto z play do this as well about a year ago and the display lifted a little then after awhile it raised so bad recently it’s in between a 1/4 to 1/8 inch gap at the peak

Tomd97221
What's DOS?
Posts: 1
Registered: ‎06-12-2019
Location: US
Views: 319
Message 75 of 96

Re: Z Play Screen Lifting from Frame

I am having the same issue.  Left side of screen is lifting I can see adhesive strings.  The phone has never been dropped and is 18 months old.

Taco_Via
What's DOS?
Posts: 1
Registered: ‎06-28-2019
Location: US
Views: 248
Message 76 of 96

Re: Z Play Screen Lifting from Frame

Well, I read the first 25 or so post from a couple of years ago and saw a common problem. Then I skipped to the last page and with comments from just a couple of weeks ago. I am having the same problem with the newer model Motto Z2 play. Same thing screen bulging from the left side. Phone is 13 month old. I live in the US I went online for Moto support and after entering my phones imei info the system came back saying it was sold in the Cayman Islands and not eligible for repair in the United States. I figured that was going to be the case. I bought it on Amazon as an intentional version for just that purpose unlocked dual SIM functionality. I ended up keeping it as my main phone and it has been cased since day one. Now I am heading back to Europe again in a couple of days. After munch research I decided to replace the Z2 with the newer Z3 model but not newest Z4. We shall see what happens. I am not optimistic after reading this thread.

RF1995
Paper Tape
Posts: 2
Registered: ‎07-21-2019
Location: US
Views: 161
Message 77 of 96

Re: Z Play Screen Lifting from Frame

I've purchased several Moto Z play phones and one of them has the same issue othees are seeing.  The screen is bulging out aanif the battery is swelling.  Seems dangerous.

 

It went unoticed for a bit due to the bumper guard hiding it to some degree.

 

Not sure how to fix this but I bet the battery is failing.

RF1995
Paper Tape
Posts: 2
Registered: ‎07-21-2019
Location: US
Views: 158
Message 78 of 96

Re: Z Play Screen Lifting from Frame

I've purchased several Moto Z play phones and one of them has the same issue others are seeing.  The screen is bulging out aand it seems the battery is swelling.  Seems dangerous.

 

It went unoticed for a bit due to the bumper gaurd hiding it to some degree.

 

Not sure how to fix this but I bet the battery is failing.

narosenberg
Paper Tape
Posts: 3
Registered: ‎01-20-2017
Location: US
Views: 140
Message 79 of 96

Re: Z Play Screen Lifting from Frame

I wonder if the failed phones were excessively charged, like mine was.  I got a timer and now only charge the phone for a couple hours each night.  So far so good...

SZR1
Paper Tape
Posts: 3
Registered: ‎08-21-2018
Location: US
Views: 132
Message 80 of 96

Re: Z Play Screen Lifting from Frame

That's what they are saying ,that you overcharged the phone . But how  can it be over charged if the phones are designed to have modes , and I'm sure the most popular mode is a battery mode which continue to charge phone all day long... If over charging is possible, all the battery modes are useless and the design is useless since it will destroy the phone. I believe it is a defective product , the battery on z2 , I now have the z3 so far so good, but I have lost my money for the z2... I thought about upgrading to the z4 , but I'm not sure if I will even stay in a moto phone, since I see the back up from Motorola / Lenovo!  

I have had Motorola phones for many years ,  over 10 different Motorola phones, it's a shame that they let such legacy go down the drain...

 

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