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Omerzitelia
Blue Screen Again
Posts: 6
Registered: ‎02-02-2018
Location: BG
Views: 1,210
Message 1 of 21

Z2 play car Bluetooth problem

Hi

 

When my Z2 play connects to the car Bluetooth it opens the voice channel as if there is a call. Every time I have to manually hand up this phantom call. I have tried to switch off the voice commands but the issue persists.

 

Any ideas?

z2pos
Serial Port
Posts: 61
Registered: ‎10-02-2017
Location: GB
Views: 1,184
Message 2 of 21

Re: Z2 play car Bluetooth problem

Which car, which bluetooth radio?

 

Have you tried un pairing the phone and re pairing. (remove the car device from the bluetooth settings)

Omerzitelia
Blue Screen Again
Posts: 6
Registered: ‎02-02-2018
Location: BG
Views: 1,170
Message 3 of 21

Re: Z2 play car Bluetooth problem

I have VW Passat 2017 and 2015 Hyundai Santa Fe. Both of them act in the same way. Have tried deleting from both car and phone. Pairing again. Same situation.

 

I think it might be something related to voice commands.

 

 

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,189
Registered: ‎02-02-2016
Location: US
Views: 1,161
Message 4 of 21

Re: Z2 play car Bluetooth problem

So the phone shows a call in progress and you have to end it?

 

What does call history show?

 

have you tried safe mode? To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.


* Search box is your friend * I don't respond to PM if question belongs in forum
Omerzitelia
Blue Screen Again
Posts: 6
Registered: ‎02-02-2018
Location: BG
Views: 1,159
Message 5 of 21

Re: Z2 play car Bluetooth problem

I haven't tried safe mode.

There is nothing in the call history. The call is only on the car blue tooth. 

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,189
Registered: ‎02-02-2016
Location: US
Views: 1,151
Message 6 of 21

Re: Z2 play car Bluetooth problem


@Omerzitelia wrote:

I haven't tried safe mode.

There is nothing in the call history. The call is only on the car blue tooth. 


So the car says a call is in progress and you have to hit the hang up button on the car? And this happens on 2 cars?


* Search box is your friend * I don't respond to PM if question belongs in forum
Omerzitelia
Blue Screen Again
Posts: 6
Registered: ‎02-02-2018
Location: BG
Views: 1,145
Message 7 of 21

Re: Z2 play car Bluetooth problem

Yap. Just factory wiped the phone. Don't know if this will help. Two cars act the same way.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,189
Registered: ‎02-02-2016
Location: US
Views: 1,140
Message 8 of 21

Re: Z2 play car Bluetooth problem


@Omerzitelia wrote:

Yap. Just factory wiped the phone. Don't know if this will help. Two cars act the same way.


My first suspicion is some app - i have not heard of this on one car, and the fact that your phone does it with 2 cars implies some app is launching this behavior - so i suggested safe mode. 

 

If you reset, test before restoring or installing any apps.  


* Search box is your friend * I don't respond to PM if question belongs in forum
z2pos
Serial Port
Posts: 61
Registered: ‎10-02-2017
Location: GB
Views: 1,135
Message 9 of 21

Re: Z2 play car Bluetooth problem

Z2 play works fine on my VAG rns510 so I agree it must be some app doing it.

Factory reset should fix it.

Omerzitelia
Blue Screen Again
Posts: 6
Registered: ‎02-02-2018
Location: BG
Views: 1,098
Message 10 of 21

Re: Z2 play car Bluetooth problem

Actually the factory reset didn't help. The issue presispe.

 

Furthermore when I use the volume control during a call it adjusts the Bluetooth volume even with Bluetooth switched off. This when I am NOT connected to any Bluetooth device. To adjust the actual volume of the call have to switch to loudspeaker and back to headset. Only than I can change the phone call volume.

 

I guess it might be a HW issue.

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