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  • Posts: 4
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help needed to restore Moto Z2 Play

2020-03-12, 22:06 PM

I recently had an update sent to my Moto Z2 Play.  I downloaded it, it was installing and stopped.  It is now stuck in Bootloader.  I cannot access Recovery and in the Bootloader Logs, I have the following error---ERROR: Failed to pass validation, backup to fastboot,  Boot up failed.  I have tried the Lenovo Moto Smart Assistant in rescue mode, it gets to 38% and fails.  It is a Verizon model, so the bootloader cannot be unlocked.  I would like the phone back to at least Nougat (it had Oreo), so any feedback from the Lenovo/Moto community wuld be appreciated.


132 Posts


United States of America

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  • Posts: 132
  • Registered: ‎09-11-2019
  • Location: United States of America
  • Views: 2530
  • Message 2 of 2

Re:help needed to restore Moto Z2 Play

2020-04-09, 20:25 PM

Hi Huntz-bh3, 


Thanks for posting and we would like to help. If Lenovo Moto Smart Assistant (LMSA) doesn't work, I would suggest using the Software Upgrade / Repair Assistant (Motorola). Let us know if you are able to update your phone. Kindly click the link for more information.




Best regards, 


Motorola Support

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