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4 Posts

08-06-2018

United States of America

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  • Posts: 4
  • Registered: ‎08-06-2018
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help needed to restore Moto Z2 Play

2020-03-12, 22:06 PM

I recently had an update sent to my Moto Z2 Play.  I downloaded it, it was installing and stopped.  It is now stuck in Bootloader.  I cannot access Recovery and in the Bootloader Logs, I have the following error---ERROR: Failed to pass validation, backup to fastboot,  Boot up failed.  I have tried the Lenovo Moto Smart Assistant in rescue mode, it gets to 38% and fails.  It is a Verizon model, so the bootloader cannot be unlocked.  I would like the phone back to at least Nougat (it had Oreo), so any feedback from the Lenovo/Moto community wuld be appreciated.

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132 Posts

09-11-2019

United States of America

56 Signins

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  • Posts: 132
  • Registered: ‎09-11-2019
  • Location: United States of America
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  • Message 2 of 2

Re:help needed to restore Moto Z2 Play

2020-04-09, 20:25 PM

Hi Huntz-bh3, 

 

Thanks for posting and we would like to help. If Lenovo Moto Smart Assistant (LMSA) doesn't work, I would suggest using the Software Upgrade / Repair Assistant (Motorola). Let us know if you are able to update your phone. Kindly click the link for more information.

 

https://www.verizonwireless.com/support/knowledge-base-209211/

 

Best regards, 

Mike 

Motorola Support

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