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13 Posts

05-03-2017

AR

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  • Message 1 of 19

xt1635-02 Not Getting Update

2017-05-03, 15:38 PM

Hi everyone,

 

I Have a Moto Z Play with android 6.0.1 and I am unable to get the update for android 7.0.

 

Can anyone help me please? I spent quite some money on this one and Im a little sad about this.

 

I leave a screenshot of my about page so you can see.

 

Also, can anyone tell if this phone has been flashed before? I hate flashed roms and would be very happy to know this is stock.

 

Thanks in advance.

 

 

 

 

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13 Posts

05-03-2017

AR

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  • Message 2 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 20:56 PM
anyone?
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4211 Posts

02-25-2016

US

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  • Message 3 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 21:18 PM

I don't see anything specific about that version anywhere, except a site that says it's from columbia (maybe)

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
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13 Posts

05-03-2017

AR

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  • Message 4 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 21:35 PM

Do you mean the compilation version?

 

What about me not getting the a

Update? Why Is that happening to my device?

 

Cpu z says its not rooted.

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13 Posts

05-03-2017

AR

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  • Message 5 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 22:51 PM

wrote:

I don't see anything specific about that version anywhere, except a site that says it's from columbia (maybe)


I need to know if I will ever get the update or I need to get a new phone. From samsung perhaps.

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4211 Posts

02-25-2016

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  • Message 6 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 23:36 PM

Is your IMEI in your profile? I'm going to have one of the admins take a look at this to make sure, but as long as everything is stock you should get the update

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
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13 Posts

05-03-2017

AR

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  • Message 7 of 19

Re: xt1635-02 Not Getting Update

2017-05-03, 23:52 PM

wrote:

Is your IMEI in your profile? I'm going to have one of the admins take a look at this to make sure, but as long as everything is stock you should get the update


Thanks Paco! I appreciate your help very much. My IMEI is 358212070966477

 

Anything that helps me make sure evertything is stock will be much appreciated.

 

Here a cpu z screen.

 

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13 Posts

05-03-2017

AR

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  • Message 8 of 19

Re: xt1635-02 Not Getting Update

2017-05-04, 13:19 PM

Im driving my self crazy on this. Its may and still no update, its so weird.

 

I dont even have the update that fixes the low volume notification bug.

 

Im so frustrated with moto.

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2997 Posts

02-11-2016

US

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  • Message 9 of 19

Re: xt1635-02 Not Getting Update

2017-05-04, 16:36 PM

Let me escalate to some of my contacts here. I'll see what I can find out.

 

-Tom



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13 Posts

05-03-2017

AR

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  • Message 10 of 19

Re: xt1635-02 Not Getting Update

2017-05-04, 16:43 PM

wrote:

Let me escalate to some of my contacts here. I'll see what I can find out.

 

-Tom


Thanks a lot!

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