04-30-2019 11:12 AM
I have a Moto zdroid xt1650-01. It shut off the the other day and wouldn't charge, went to put it into recovery mode/hard reset. Powered on and keeps going to the Blue Moto screen. Will not go past that screen, will just boot loop continuously. Tried flashing it with moto smart assist no luck, tried to go into all other modes no luck. Any suggestions???
05-01-2019 10:02 AM
Thanks for posting. Are you with Verizon? If so, you can try their Software Upgrade Assistance. Otherwise, I recommend sending the phone for repair/replacement.