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david1100
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Posts: 6
Registered: ‎12-28-2016
Location: US
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Message 1 of 5

Bootloader Unlock Problem

I have a Moto Z for which I am requesting a bootloader unlock. I have followed the instructions on the Motorola website, and everything works fine up until the point where I click the blue "Request Unlock Key" button.

 

My device string returns eligable (shows the Request Unlock Key button without an error), but then when I click the "Request Unlock Key" button, I am redirected to a blank webpage that says "There has been an error with your request."

 

I'm not sure what all would be needed to help troubleshoot this issue, but this is the Device ID string:

3A45010707743789#5A5932323343534D364400585431363530000000#BE88D3E0DFED20458179638E60E0E94D8223B360#F1A3EF90000000000000000000000000

 

Thanks in advance

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,257
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Message 2 of 5

Re: Bootloader Unlock Problem


@david1100 wrote:

I have a Moto Z for which I am requesting a bootloader unlock. I have followed the instructions on the Motorola website, and everything works fine up until the point where I click the blue "Request Unlock Key" button.

 

My device string returns eligable (shows the Request Unlock Key button without an error), but then when I click the "Request Unlock Key" button, I am redirected to a blank webpage that says "There has been an error with your request."

 

I'm not sure what all would be needed to help troubleshoot this issue, but this is the Device ID string:

3A45010707743789#5A5932323343534D364400585431363530000000#BE88D3E0DFED20458179638E60E0E94D8223B360#F1A3EF90000000000000000000000000

 

Thanks in advance


See this thread https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/td-p/3222809/jump...

 

page one has instructions and what you need to supply if having problems. 

 

Please post there and provide correct information in correct format if still having issues. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,257
Registered: ‎02-02-2016
Location: US
Views: 1,576
Message 3 of 5

Re: Bootloader Unlock Problem


@AlphaDog wrote:

@david1100 wrote:

I have a Moto Z for which I am requesting a bootloader unlock. I have followed the instructions on the Motorola website, and everything works fine up until the point where I click the blue "Request Unlock Key" button.

 

My device string returns eligable (shows the Request Unlock Key button without an error), but then when I click the "Request Unlock Key" button, I am redirected to a blank webpage that says "There has been an error with your request."

 

I'm not sure what all would be needed to help troubleshoot this issue, but this is the Device ID string:

3A45010707743789#5A5932323343534D364400585431363530000000#BE88D3E0DFED20458179638E60E0E94D8223B360#F1A3EF90000000000000000000000000

 

Thanks in advance


See this thread https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/td-p/3222809/jump...

 

page one has instructions and what you need to supply if having problems. 

 

Please post there and provide correct information in correct format if still having issues. 


Sorry.. reread your post. Let me inform others of web page errror. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,257
Registered: ‎02-02-2016
Location: US
Views: 1,563
Message 4 of 5

Re: Bootloader Unlock Problem

I just tested and got an unlock email for my device. 

 

I suggest trying with a different browser. It is working fine from my end.


* Search box is your friend * I don't respond to PM if question belongs in forum
david1100
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Posts: 6
Registered: ‎12-28-2016
Location: US
Views: 1,555
Message 5 of 5

Re: Bootloader Unlock Problem

Thanks for the quick reply. I've tried from two different computers on two different browsers. I'll post in the referenced thread as you suggested.

 

Thank you, again, for the quick rely!

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