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MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 1,008
Message 1 of 29

Forgetting wifi passwords after restart

After every restart of my Moto Z with Oreo I have to enter the wifi passwords again. As long I do not do any restart everything is fine.

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 978
Message 2 of 29

Re: Forgetting wifi passwords after restart

Hi MIKE292,

 

Thanks for posting. This is odd. Can you please check if the Wifi Scanning is off? Just go to Settings > Security and Location > Location > Scanning > Enable Wifi Scanning). Let me know if that helps. 

 

Best regards,
Rich
Motorola Support

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 970
Message 3 of 29

Re: Forgetting wifi passwords after restart

Sadly activating your named setting has no effect at all. It looks like the passwords are not stored properly.

Best Mike

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 965
Message 4 of 29

Re: Forgetting wifi passwords after restart

Hi MIKE292,

 

Thanks for trying. Let's try resetting the network settings (Settings > System > Reset > Reset Network Settings). Please note that this would delete all Bluetooth and Wifi devices previously connected and paired with your phone, so you will need to manually reconnect to them, Also, I would recommend try connecting to other Wifi hotspot, and check if it will do the same. Let me know.

 

Best regards,
Rich
Motorola Support

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 962
Message 5 of 29

Re: Forgetting wifi passwords after restart

Actually, I already tired this without success.

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 944
Message 6 of 29

Re: Forgetting wifi passwords after restart

Hi MIKE292,

 

I wonder if it's somehow affected by third-party apps. Let's try booting the phone into safe mode so we can isolate them.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know.

 

Best regards,
Rich
Motorola Support

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 938
Message 7 of 29

Re: Forgetting wifi passwords after restart

Hi Richard, thank you for helping me.

 

Unfortunately it did not change anything. I typed in the passwords in safe mode. Rebooted again in safe mode. Again I typed them in and performed a restart. The situation is unchanged. Still no connection without manual interaction.

 

Best, Mike

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 920
Message 8 of 29

Re: Forgetting wifi passwords after restart

Hi MIKE292,

 

Hmmm, let's try connecting to a public wifi/another hotspot wifi and check if it will do the same. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 916
Message 9 of 29

Re: Forgetting wifi passwords after restart

It is happening with any wifi network that I connect to. So it is definety a problem with the phone.

arrybn
Paper Tape
Posts: 1
Registered: ‎10-13-2018
Location: US
Views: 894
Message 10 of 29

Re: Forgetting wifi passwords after restart

Hello

I'm experiencing the same issue. But in my case not only device restart leads to forgetting all saved wi fi networks except one, but also enabling wi fi hotspot. The only network which remains is the first one I've connected by the phone after purchasing. And even if I remove this network from saved, it appears again after restart/hotspot enabling

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