Motorola Community

Moto Z Phones - Mod CapableMoto Z
All Forum Topics
Options

8 Posts

10-09-2018

DE

15 Signins

79 Page Views

  • Posts: 8
  • Registered: ‎10-09-2018
  • Location: DE
  • Views: 79
  • Message 1 of 31

Forgetting wifi passwords after restart

2018-10-09, 21:36 PM

After every restart of my Moto Z with Oreo I have to enter the wifi passwords again. As long I do not do any restart everything is fine.

Reply
Options

8650 Posts

03-05-2018

US

1021 Signins

135472 Page Views

  • Posts: 8650
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135472
  • Message 2 of 31

Re: Forgetting wifi passwords after restart

2018-10-10, 16:08 PM

Hi MIKE292,

 

Thanks for posting. This is odd. Can you please check if the Wifi Scanning is off? Just go to Settings > Security and Location > Location > Scanning > Enable Wifi Scanning). Let me know if that helps. 

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

8 Posts

10-09-2018

DE

15 Signins

79 Page Views

  • Posts: 8
  • Registered: ‎10-09-2018
  • Location: DE
  • Views: 79
  • Message 3 of 31

Re: Forgetting wifi passwords after restart

2018-10-10, 17:33 PM

Sadly activating your named setting has no effect at all. It looks like the passwords are not stored properly.

Best Mike

Reply
Options

8650 Posts

03-05-2018

US

1021 Signins

135472 Page Views

  • Posts: 8650
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135472
  • Message 4 of 31

Re: Forgetting wifi passwords after restart

2018-10-10, 21:50 PM

Hi MIKE292,

 

Thanks for trying. Let's try resetting the network settings (Settings > System > Reset > Reset Network Settings). Please note that this would delete all Bluetooth and Wifi devices previously connected and paired with your phone, so you will need to manually reconnect to them, Also, I would recommend try connecting to other Wifi hotspot, and check if it will do the same. Let me know.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

8 Posts

10-09-2018

DE

15 Signins

79 Page Views

  • Posts: 8
  • Registered: ‎10-09-2018
  • Location: DE
  • Views: 79
  • Message 5 of 31

Re: Forgetting wifi passwords after restart

2018-10-10, 22:00 PM

Actually, I already tired this without success.

Reply
Options

8650 Posts

03-05-2018

US

1021 Signins

135472 Page Views

  • Posts: 8650
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135472
  • Message 6 of 31

Re: Forgetting wifi passwords after restart

2018-10-11, 14:56 PM

Hi MIKE292,

 

I wonder if it's somehow affected by third-party apps. Let's try booting the phone into safe mode so we can isolate them.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

8 Posts

10-09-2018

DE

15 Signins

79 Page Views

  • Posts: 8
  • Registered: ‎10-09-2018
  • Location: DE
  • Views: 79
  • Message 7 of 31

Re: Forgetting wifi passwords after restart

2018-10-11, 17:23 PM

Hi Richard, thank you for helping me.

 

Unfortunately it did not change anything. I typed in the passwords in safe mode. Rebooted again in safe mode. Again I typed them in and performed a restart. The situation is unchanged. Still no connection without manual interaction.

 

Best, Mike

Reply
Options

8650 Posts

03-05-2018

US

1021 Signins

135472 Page Views

  • Posts: 8650
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135472
  • Message 8 of 31

Re: Forgetting wifi passwords after restart

2018-10-12, 16:03 PM

Hi MIKE292,

 

Hmmm, let's try connecting to a public wifi/another hotspot wifi and check if it will do the same. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

8 Posts

10-09-2018

DE

15 Signins

79 Page Views

  • Posts: 8
  • Registered: ‎10-09-2018
  • Location: DE
  • Views: 79
  • Message 9 of 31

Re: Forgetting wifi passwords after restart

2018-10-12, 16:19 PM

It is happening with any wifi network that I connect to. So it is definety a problem with the phone.

Reply
Options

1 Posts

10-13-2018

US

12 Signins

44 Page Views

  • Posts: 1
  • Registered: ‎10-13-2018
  • Location: US
  • Views: 44
  • Message 10 of 31

Re: Forgetting wifi passwords after restart

2018-10-13, 19:52 PM

Hello

I'm experiencing the same issue. But in my case not only device restart leads to forgetting all saved wi fi networks except one, but also enabling wi fi hotspot. The only network which remains is the first one I've connected by the phone after purchasing. And even if I remove this network from saved, it appears again after restart/hotspot enabling

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save