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mfundul
Paper Tape
Posts: 6
Registered: ‎10-21-2018
Location: GR
Views: 279
Message 21 of 29

Re: Forgetting wifi passwords after restart

I shall not enable all this profiling since I've got sensitive information on the phone, sorry. I tried resetting the networking, removing the SD card, didn't help. I eventually did a factory reset and the problem went away. I suspect it was a bug in the upgrade process.

Senior MotoAgent
Senior MotoAgent
Posts: 5,924
Registered: ‎03-05-2018
Location: US
Views: 270
Message 22 of 29

Re: Forgetting wifi passwords after restart

Hi mfundul,

 

Thanks for updating. I understand that this is your privacy, I'm glad though that it fixes the issue after the reset. Just post here if you need more help. Thank you. 

 

Best regards,
Rich
Motorola Support

LeeZooN
Fanfold Paper
Posts: 13
Registered: ‎09-26-2014
Location: RU
Views: 168
Message 23 of 29

Re: Forgetting wifi passwords after restart

Hello!

I have the same issue. After reboot phone restores old wifi network list.

It looks like network list does not save to the flash.

 

I think something happened to the file or its access rights

/data/misc/wifi/wpa_supplicant.conf

may be because network setting has been transferred from my old Moto Z (hello battery) with Lenovo Mobile Assistant.

 

Is there any way to delete this file without rooting?

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 158
Message 24 of 29

Re: Forgetting wifi passwords after restart

Hi, I initaited this post. Nothing of the tipps of the Lenovo service helped. Safe our time and perform a manufactors reset. After that it was ok.
LeeZooN
Fanfold Paper
Posts: 13
Registered: ‎09-26-2014
Location: RU
Views: 154
Message 25 of 29

Re: Forgetting wifi passwords after restart

Hi, Mike!

But this is ridiculus, factory reset and applications reinstall again and again... for every bug they can't investigate and resolve.

MIKE292
Blue Screen Again
Posts: 8
Registered: ‎10-09-2018
Location: DE
Views: 152
Message 26 of 29

Re: Forgetting wifi passwords after restart

It is like it is. Before I tried a lot and spended more time than a factory reset than the reinstall took. At least you can be sure it works and this is what counts. Good luck.
LeeZooN
Fanfold Paper
Posts: 13
Registered: ‎09-26-2014
Location: RU
Views: 144
Message 27 of 29

Re: Forgetting wifi passwords after restart

Thanks, Mike!
LeeZooN
Fanfold Paper
Posts: 13
Registered: ‎09-26-2014
Location: RU
Views: 100
Message 28 of 29

Re: Forgetting wifi passwords after restart

I can add that favorite contacts stopped working too. Favorite list clears suddenly while phone is working and always after phone reboot.
It's very sad, but this is the last of my motorola phones...
Senior MotoAgent
Senior MotoAgent
Posts: 5,924
Registered: ‎03-05-2018
Location: US
Views: 69
Message 29 of 29

Re: Forgetting wifi passwords after restart

Hi LeeZooN,

 

Apologize for the inconvenience. We're aware some phones are missing favorites on their contacts. Rest assured our team is actively looking into it.  Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support

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